Upgrade

[Mark Pyc]

G'day Steven,

Can you be a bit more specific about the agent resolution situation?

Some terminology clarification first:
* Possible Agents are those linked to the task.
* Responsible Agents are those returned by a Rule or expression
* Excluded Agents are those listed as such at the step.
* Selected Agents is the Intersection of Possible and Responsible
minus Excluded. These are the people who can see the Workitem in their
inbox.

>From your explanation it sounds as though initial pass of the Workflow
sees the Rule return Responsible agents who are not Possible. The lack
of intersection is what leads to the Workitem without agents.

When you reevaluate the rule a different set of agents who are
possible are returned.

Sounds weird. 

Does this only happen for 1 step in 1 Workflow and the rest of your
flows are going fine?

Where is this step relative to the rest of the Workflow? Is the
previous step a dialog step - this means that the agent determination
happens under the executing users authorizations. When you
re-evalutate the determination would happen using yours.

Have fun,
Mark



On 8/31/05, Maes Steven <Steven.Maes at luminus.be> wrote:
> Hello,
> 
> 
> We are doing an upgrade from 4.64 to 4.72.
> 
> For a workflow, the agent assignment is not working anymore. When
> executing the WF, the step finds the possible agents, but no agents that
> can execute the work item. We have clicked, double-clicked and even
> triple-clicked in swu_obuf and swus and on the "generate index" in the
> agent assignment in the task... no way it works. Strangely when we do
> transaction SWI2_ADM1 "work items without agents" and press the new 4.72
> icon "execute agent rules" which runs the REDUROLE-function, the agents
> are found !!!!
> 
> My guess is that there is some memory problem or some parameter missing
> due to the upgrade.
> 
> Anyone who encountered this or has a logical explanation ??
> 
> 
> 
> Thx,
> 
> Steven
> 
> 
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