Synchronous Dialog Chains and the UWL

[Gregory Utley]

Margaret,

 

Yes, the second (update) step task displaying in the UWL is really the
only problem with the solution we're implementing.  After receiving your
reply, I reviewed the UWL configuration guide and it indeed allows for
item level display configuration within iViews.  I'll have to do some
experimenting, but this may be exactly what we need.  I owe you one.

 

Greg Utley

CiTR!X Systems, Inc.

SAP Development Team

*  gregory.utley at citrix.com

________________________________

From: sap-wug-bounces at mit.edu [mailto:sap-wug-bounces at mit.edu] On Behalf
Of Hilsbos, Margaret A
Sent: Friday, August 12, 2005 4:45 PM
To: SAP Workflow Users' Group
Subject: RE: Synchronous Dialog Chains and the UWL

 

Greg,

 

If I understand your question, the only problem with your solution is
that the user sees the update tasks in their UWL until the program runs.

 

Is it possible to change your UWL configuration so that work items for
that task number just aren't displayed in the UWL? I played with the UWL
awhile back (we ended up not using it for that project), but I seem to
remember having trouble with certain tasks not showing up until I
'fixed" something in the config file for the task. Seems you ought to be
able to use what was my problem, for your solution. 

 

Sorry I can't give a more detailed suggestion but thought I'd throw this
out there, and maybe someone more experienced with UWL can confirm
whether this is true and if so, what you need to do.

 

Margaret Hilsbos

Day & Zimmermann

	-----Original Message-----
	From: sap-wug-bounces at mit.edu [mailto:sap-wug-bounces at mit.edu]On
Behalf Of Gregory Utley
	Sent: Thursday, August 11, 2005 4:50 PM
	To: sap-wug at mit.edu
	Subject: Synchronous Dialog Chains and the UWL

	All,

	 

	A question to all:  We are soon implementing the SAP Portal.
For the most part, we've had no problems with workflow applications in
the portal environment, and the consolidation of agent approval
notifications in the UWL is an improvement over using system dependent
SBWP inboxes.

	 

	The one major downside for workflow in the portal (specifically
the UWL) is the loss of "synchronous dialog chain" processing (OSS Notes
794439 and 487649).  The standard SAP travel expense workflow depends
upon a two-step approval process (approve, then update the employee
master) via workflow.  With the loss of synchronous dialog processing,
the "update" step goes into READY status in the UWL instead of just
executing automatically as it did before.  The bottom line: the approver
must approve twice.

	 

	I wrote a program that will run periodically in background to
identify these READY update tasks and trigger them.  This solves the
problem (the approver only approves once), but it's not an optimum
solution since it leaves the update task in the approver's UWL inbox
until the background program runs.

	 

	If anyone else has run into this problem and solved it in a more
efficient way, I'd love to hear from you.

	 

	Greg Utley

	CiTR!X Systems, Inc.

	SAP Development Team

	 

	 

-------------- next part --------------
An HTML attachment was scrubbed...
URL: http://mailman.mit.edu/pipermail/sap-wug/attachments/20050812/29068c64/attachment.htm