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<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Margaret,</span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'> </span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Yes, the second (update) step task displaying
in the UWL is really the only problem with the solution we’re
implementing. After receiving your reply, I reviewed the UWL
configuration guide and it indeed allows for item level display configuration
within iViews. I’ll have to do some experimenting, but this may be
exactly what we need. I owe you one.</span></font></p>
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10.0pt;font-family:Arial;color:navy'> </span></font></p>
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<p class=MsoNormal><strong><b><font size=2 color=navy face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:navy'>Greg Utley</span></font></b></strong></p>
<p class=MsoNormal><strong><b><font size=2 color=navy face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:navy'>C</span></font></b></strong><strong><b><font
size=2 color=red face=Arial><span style='font-size:10.0pt;font-family:Arial;
color:red'>i</span></font></b></strong><strong><b><font size=2 color=navy
face=Arial><span style='font-size:10.0pt;font-family:Arial;color:navy'>TR</span></font></b></strong><strong><b><font
size=2 color=red face="Trebuchet MS"><span style='font-size:10.0pt;font-family:
"Trebuchet MS";color:red'>!</span></font></b></strong><strong><b><font size=2
color=navy face=Arial><span style='font-size:10.0pt;font-family:Arial;
color:navy'>X Systems, Inc.</span></font></b></strong></p>
<p class=MsoNormal><strong><b><font size=1 color=navy face=Arial><span
style='font-size:8.0pt;font-family:Arial;color:navy'>SAP Development Team</span></font></b></strong></p>
<p class=MsoNormal><font size=1 color=red face=Wingdings><span
style='font-size:8.0pt;font-family:Wingdings;color:red'>*</span></font><font
size=1 color=black face=Tahoma><span style='font-size:8.0pt;font-family:Tahoma;
color:black'> </span></font><font size=1 color=navy face=Tahoma><span
style='font-size:8.0pt;font-family:Tahoma;color:navy'>gregory.utley@citrix.com</span></font></p>
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<p class=MsoNormal style='margin-left:.5in'><b><font size=2 face=Tahoma><span
style='font-size:10.0pt;font-family:Tahoma;font-weight:bold'>From:</span></font></b><font
size=2 face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'>
sap-wug-bounces@mit.edu [mailto:sap-wug-bounces@mit.edu] <b><span
style='font-weight:bold'>On Behalf Of </span></b>Hilsbos, Margaret A<br>
<b><span style='font-weight:bold'>Sent:</span></b> Friday, August 12, 2005 4:45
PM<br>
<b><span style='font-weight:bold'>To:</span></b> SAP Workflow Users' Group<br>
<b><span style='font-weight:bold'>Subject:</span></b> RE: Synchronous Dialog
Chains and the UWL</span></font></p>
</div>
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style='font-size:12.0pt'> </span></font></p>
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<p class=MsoNormal style='margin-left:.5in'><font size=2 color=blue face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:blue'>Greg,</span></font></p>
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style='font-size:12.0pt'> </span></font></p>
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<p class=MsoNormal style='margin-left:.5in'><font size=2 color=blue face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:blue'>If I understand your
question, the only problem with your solution is that the user sees the update
tasks in their UWL until the program runs.</span></font></p>
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<p class=MsoNormal style='margin-left:.5in'><font size=2 color=blue face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:blue'>Is it possible to change
your UWL configuration so that work items for that task number just aren't
displayed in the UWL? I played with the UWL awhile back (we ended up not using
it for that project), but I seem to remember having trouble with certain tasks
not showing up until I 'fixed" something in the config file for the task.
Seems you ought to be able to use what was my problem, for your solution. </span></font></p>
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<p class=MsoNormal style='margin-left:.5in'><font size=2 color=blue face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:blue'>Sorry I can't give a more
detailed suggestion but thought I'd throw this out there, and maybe someone
more experienced with UWL can confirm whether this is true and if so, what you
need to do.</span></font></p>
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style='font-size:12.0pt'> </span></font></p>
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<p class=MsoNormal style='margin-left:.5in'><font size=2 color=blue face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:blue'>Margaret Hilsbos</span></font></p>
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<p class=MsoNormal style='margin-left:.5in'><font size=2 color=blue face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:blue'>Day & Zimmermann</span></font></p>
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<blockquote style='margin-top:5.0pt;margin-right:0in;margin-bottom:5.0pt'>
<p class=MsoNormal style='margin-right:0in;margin-bottom:12.0pt;margin-left:
.5in'><font size=2 face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'>-----Original
Message-----<br>
<b><span style='font-weight:bold'>From:</span></b> sap-wug-bounces@mit.edu
[mailto:sap-wug-bounces@mit.edu]<b><span style='font-weight:bold'>On Behalf Of </span></b>Gregory
Utley<br>
<b><span style='font-weight:bold'>Sent:</span></b> Thursday, August 11, 2005
4:50 PM<br>
<b><span style='font-weight:bold'>To:</span></b> sap-wug@mit.edu<br>
<b><span style='font-weight:bold'>Subject:</span></b> Synchronous Dialog Chains
and the UWL</span></font></p>
<p class=MsoNormal style='margin-left:.5in'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>All,</span></font></p>
<p class=MsoNormal style='margin-left:.5in'><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'> </span></font></p>
<p class=MsoNormal style='margin-left:.5in'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>A question to all: We are soon
implementing the SAP Portal. For the most part, we’ve had no
problems with workflow applications in the portal environment, and the
consolidation of agent approval notifications in the UWL is an improvement over
using system dependent SBWP inboxes.</span></font></p>
<p class=MsoNormal style='margin-left:.5in'><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'> </span></font></p>
<p class=MsoNormal style='margin-left:.5in'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>The one major downside for workflow
in the portal (specifically the UWL) is the loss of “synchronous dialog
chain” processing (OSS Notes 794439 and 487649). The standard SAP
travel expense workflow depends upon a two-step approval process (approve, then
update the employee master) via workflow. With the loss of synchronous
dialog processing, the “update” step goes into READY status in the
UWL instead of just executing automatically as it did before. The bottom
line: the approver must approve twice.</span></font></p>
<p class=MsoNormal style='margin-left:.5in'><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'> </span></font></p>
<p class=MsoNormal style='margin-left:.5in'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>I wrote a program that will run
periodically in background to identify these READY update tasks and trigger
them. This solves the problem (the approver only approves once), but
it’s not an optimum solution since it leaves the update task in the
approver’s UWL inbox until the background program runs.</span></font></p>
<p class=MsoNormal style='margin-left:.5in'><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'> </span></font></p>
<p class=MsoNormal style='margin-left:.5in'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>If anyone else has run into this
problem and solved it in a more efficient way, I’d love to hear from you.</span></font></p>
<p class=MsoNormal style='margin-left:.5in'><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'> </span></font></p>
<p class=MsoNormal style='margin-left:.5in'><strong><b><font size=2 color=navy
face=Arial><span style='font-size:10.0pt;font-family:Arial;color:navy'>Greg
Utley</span></font></b></strong></p>
<p class=MsoNormal style='margin-left:.5in'><strong><b><font size=2 color=navy
face=Arial><span style='font-size:10.0pt;font-family:Arial;color:navy'>C</span></font></b></strong><strong><b><font
size=2 color=red face=Arial><span style='font-size:10.0pt;font-family:Arial;
color:red'>i</span></font></b></strong><strong><b><font size=2 color=navy
face=Arial><span style='font-size:10.0pt;font-family:Arial;color:navy'>TR</span></font></b></strong><strong><b><font
size=2 color=red face="Trebuchet MS"><span style='font-size:10.0pt;font-family:
"Trebuchet MS";color:red'>!</span></font></b></strong><strong><b><font size=2
color=navy face=Arial><span style='font-size:10.0pt;font-family:Arial;
color:navy'>X Systems, Inc.</span></font></b></strong></p>
<p class=MsoNormal style='margin-left:.5in'><strong><b><font size=1 color=navy
face=Arial><span style='font-size:8.0pt;font-family:Arial;color:navy'>SAP
Development Team</span></font></b></strong></p>
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style='font-size:12.0pt'> </span></font></p>
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style='font-size:12.0pt'> </span></font></p>
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