Synchronous Dialog Chains and the UWL

Gregory Utley Gregory.Utley at citrix.com
Thu Aug 11 16:49:45 EDT 2005


All,

 

A question to all:  We are soon implementing the SAP Portal.  For the
most part, we've had no problems with workflow applications in the
portal environment, and the consolidation of agent approval
notifications in the UWL is an improvement over using system dependent
SBWP inboxes.

 

The one major downside for workflow in the portal (specifically the UWL)
is the loss of "synchronous dialog chain" processing (OSS Notes 794439
and 487649).  The standard SAP travel expense workflow depends upon a
two-step approval process (approve, then update the employee master) via
workflow.  With the loss of synchronous dialog processing, the "update"
step goes into READY status in the UWL instead of just executing
automatically as it did before.  The bottom line: the approver must
approve twice.

 

I wrote a program that will run periodically in background to identify
these READY update tasks and trigger them.  This solves the problem (the
approver only approves once), but it's not an optimum solution since it
leaves the update task in the approver's UWL inbox until the background
program runs.

 

If anyone else has run into this problem and solved it in a more
efficient way, I'd love to hear from you.

 

Greg Utley

CiTR!X Systems, Inc.

SAP Development Team

 

 

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