SWI6 and PR05 status disagree

[West, Kenneth]

Greetings,

Were are using workflow for approval of travel and expense.  I have a workflow in which a manager tried to approve a workitem.  However the step encounter the following error: SWP_WORKFLOW_ITEM_CANCEL.  

Work item 469950 locked by user MAY (enqueue error)
Message no. WL605
Diagnosis
It was not possible to create a runtime lock for the specified work item 469950, because the work item is currently locked by user MAY.
System Response
The action was cancelled.
Procedure
Wait until user MAY has released the work item again.
If, for any reason, there are invalid lock entries in the system, they can be deleted.
Refer to your workflow system administrator.


The workflow log does not record that the workitem was approved, however PR05 reflects that the workitem was approved.  Any suggestions?

Thanks.


Kenneth West
IT Project Leader
Lennox International, Inc.
Phone (972) 497-6006
Fax (972) 497-6036