Strange problem about resolving role

[Kjetil Kilhavn]

Hello eastern tiger. Perhaps you're still at work. 

If it works when you choose restart it is an indication of update delay
problems, although that is not always what the problem is. I didn't
understand from your message whether the step that goes to the product
manager is created after the step that goes to the manager or whether
you are testing and it is created immediately.

If the product manager step that fails is created after execution of the
manager approval step is executed it could be an authorization issue. It
has been mentioned in previous threads about such problems that the
resolving of agents is performed in user context of the agent executing
the previous step.
-- 
Kjetil Kilhavn, Statoil KTJ IT BKS

-----Original Message-----
From: sap-wug-bounces at mit.edu [mailto:sap-wug-bounces at mit.edu] On Behalf
Of ???
Sent: 3. august 2005 05:44
To: sap-wug at mit.edu
Subject: Strange problem about resolving role

Hi all, 

I get a strange problem and have no idea. 
I created a workflow triggered by the changed event of BUS2032. The
approval steps should be like below: 
accountant -> manager -> product manager -> general manager accountants
and managers are from subordinate companies, so I created new roles
using responsitibility, and make salesorganization in the salesorder as
the role container element, It really works perfect. So I created
another role to resolve product manager, which should be identified by
division (VBAK-SPART), but now it doesn't work, it just send to everyone
defined in the role responsibilities!! 
I tested through PFAC_DIS and it really returned the correct person.
When I checked "Terminate if role resolution has no result" in PFAC, it
raised a runtime exception WL 423 saying "Workflow no. 3032 step 32:
Error or exception resolving role 'AC90000006'". But when I restart the
workflow using SWPR, the role resolution runs successful, as we
expected, only the proper product manager receives the work item. 

So could anyone of you pls give me a clue how to solve the problem?
Thanks in advance for any help. 

BTW:
My system is 4.6C with support package KB46C48

regards,
tiger 

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