Visibility of Start Form Attachment

[Hilsbos, Margaret A]

Thanks Jocelyn, I have just posted it to OSS per your suggestion.
 
Margaret
 
-----Original Message-----
From: SAP Workflow [mailto:Owner-SAP-WUG at MITVMA.MIT.EDU]On Behalf Of
Dart, Jocelyn
Sent: Tuesday, September 28, 2004 3:11 AM
To: SAP-WUG at MITVMA.MIT.EDU
Subject: Re: Visibility of Start Form Attachment
 
 
Margaret,
Have you placed your query in OSS as well?  You should get an official =
answer on the functionality you require.
Regards,
Jocelyn.
 
-----Original Message-----
From: SAP Workflow [mailto:Owner-SAP-WUG at MITVMA.MIT.EDU]
Sent: Tuesday,28 September 2004 3:25 AM
To: SAP-WUG at MITVMA.MIT.EDU
Subject: Visibility of Start Form Attachment
 
Hi,
 
We are on 6.20. We are creating a workflow that uses a start form.  We =
have a step where it is imperative that the user reads any attachment =
made to the form before completing their section of the form (which has =
required fields).  We also would prefer to have the user at this step =
notified of their work items in Outlook, so we have tested using =
RSWUWFML2.  Here are my questions and issues - any help anyone can give, =
is greatly appreciated!
 
1.  Using RSWUWFML2: Is it possible to have the attachment also show as =
an attachment in the Outlook email? Currently the workflow tests for an =
attachment, and if there is one (or more), we append a notice to the =
work item text that the user must view the attachment in their SAP =
Inbox.  It would be better if we could have the attachment available in =
the Outlook email.
2.  Using the Workplace Inbox:  When the user double-clicks the work =
item in the Inbox, the form is displayed. There is no indication (on =
that screen) that there is an attachment; if the user clicks on the =
"Workflow Toolbox" tab, they receive an error message to fill in all =
required fields. But they should not fill in those fields until they =
read the attachment, which they may not even realize exists, if they =
didn't notice the icon in the Inbox.  So, is it possible either to a) =
configure the behavior of the Inbox to display the work item rather than =
the form (preferably configurable by task, since we don't always want =
this behavior); or b) instead of displaying the form screen, display the =
"Workflow Toolbox" screen? (again, we only want this behavior for =
certain tasks).  Or, any other suggestions?   [ I realize "user =
training" is always an option, but I'd rather not have to rely on it! ]
 
Thanks,
 
Margaret Hilsbos
Lead, Product Lifecycle Management
Day & Zimmermann