Manual Transaction instead of Workflow

[Maorriyan]

Hi all,
For example I have workflow for approval PO. But then
our agent not executing the workitem from their inbox
but their approve the PO within SAP transaction.
My question is, what happen to this workitem? What is
the status of workitem? In my case the status of
workitem is not complete. Is it the right status?
What's I have todo? How to handle this situation. I
believe this very common question and hopefully many
expert out there can give me the good idea.
 
Regards,
 
Maorriyan
 
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Maorriyan
 
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