Workflow not working in production system

[Chatterjee, Partha (US - San Ramon)]

Hi Karin,
 
1) Make sure the appropriate settings in SWU3 are green (especially RFC
destination and WF-BATCH settings).  If the settings in SWU3 are not
green click the Automatic Customizing button.
 
2) Make sure WF-BATCH is assigned SAP_ALL for authorizations.
 
3) Check and make sure your workflow tasks are set to general.  Until
you get this working make sure event log is turned in production (and
then turn it off).  This will at least let you know if events are being
raised.
 
Best regards,
Partha
 
-----Original Message-----
From: SAP Workflow [mailto:Owner-SAP-WUG at MITVMA.MIT.EDU] On Behalf Of
Karin A. Caccavale
Sent: Thursday, October 28, 2004 8:18 AM
To: SAP-WUG at MITVMA.MIT.EDU
Subject: Workflow not working in production system
 
Hello everyone,
 
I hope someone out there can help me.
 
We have inbound orders coming into our system via EDI.  They are
translated
to IDOC's and sent to SAP (Version 4.5B).  We have set up workflow for
any
Idoc errors.   I created a new position and assigned a number of holders
(user id's) to that position.  I have also assigned that position to my
partner profile.
 
The only person in our production system that is receiving the workflow
messages is the one person that is also assigned to another position
that
we have for outbound idoc processing.
 
Here's where it gets really strange.  We copied our entire database from
production to our test system.  All security, workflow etc is identical
to
that in our production system.  Believe it or not, workflow actually
works
correctly in our test system!  All of the users assigned to the workflow
position get a workflow message in their inbox.  Yet is still does not
work
in production.  You would think after a system copy that it wouldn't
work
in the test environment, but it does.
 
What am I missing?  Is there some setting that someone knows of that
maybe
is not copied during a system copy that could cause this?  I am truly
stumped and would appreciate any and all advice you can give me.  Why
would
it work in one environment and not the other when the environments are,
as
far as I can tell, identical?
 
Please help!
 
Thanks
Karin
 
 
 
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