workitems remain in Inbox after processing

[Michael Pokraka]

Hi,
Same thing happening here. I am quite sure it's performance/synchronizati=
on
issues, put a 'wait up to 2 seconds' (or more) at the end of your method.=
 We
have these all over the show... <shudder> I know - bad bad bad, but there=
 is
no alternative.
The term event is raised, and the event processing happens via RFC (slowe=
r)
versus simply completing a method within the same dialog session (faster)=
.
With a short delay the event is raised by the transaction and hopefully
finds it's receiver before the method ends. Thus the task is really dead =
by
the time the user is returned to their inbox.
Cheers
Mike
 
Corrin, Mat wrote:
> Hello All,
>
> We have exactly the same problem as the one described below by Paul.
>
> The user executes the workitem. This calls an asynchronous method (a ca=
ll to
> transaction FV60). The user enters the invoice details and saves the
> document. They are returned to the business workplace, but the workitem
> remains in the inbox - despite the fact that the terminating event has =
been
> received and the workitem has a status of completed. In order to remove=
 the
> workitem from the inbox, the user must now do a refresh.
>
> I am certain that during the development phase this was not happening. =
After
> entering the invoice and returning to the workplace, the workitem was n=
o
> longer in the inbox.
>
> Any suggestions would be greatly appreciated.
>
> Thanks,
>
> Mat.
>
> -----Original Message-----
>> From: SAP Workflow [mailto:Owner-SAP-WUG at MITVMA.MIT.EDU]On Behalf Of
> toledo, joe
> Sent: 18 August 2004 18:01
> To: SAP-WUG at MITVMA.MIT.EDU
> Subject: Re: workitems remain in Inbox after processing
>
>
> Check to see if the workitem task needs a terminating event, and if so,
> check SM58 for failed rRFC calls.
>
> Hope this helps.
>
> -----Original Message-----
>> From: SAP Workflow [mailto:Owner-SAP-WUG at MITVMA.MIT.EDU] On Behalf Of
> Paul Vlasveld
> Sent: Wednesday, August 18, 2004 9:51 AM
> To: SAP-WUG at MITVMA.MIT.EDU
> Subject: workitems remain in Inbox after processing
>
>
> What causes workitems to remain in the Inbox after the items have
> already been processed?  We scan A/P invoices into IXOS and then assign
> the workitem to the appropriate workflow queue.  The A/P processor then
> processes the workitem and posts the invoice.  The image is then linked
> to the invoice. The workitem is supposed to immediately leave the inbox
> and show as completed in the outbox.  Until a couple of days ago this
> was happening correctly.  Now the completed workitem is still in the
> Inbox as if it is still in process.
>
> I would like some ideas as to what the cause(s) may be and possible
> solutions.
>
> Thanks
> Paul
>
>
>
>
>
>
>   <outbind://18/signature_files/image001.gif>
>
> Paul Vlasveld
>
> Sr. Business Systems Analyst
>
> Adobe Systems Incorporated
>
>
>
> (p) 408-536-6419
>
>
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