workitems remain in Inbox after processing

[Corrin, Mat]

Hello All,
 
We have exactly the same problem as the one described below by Paul.
 
The user executes the workitem. This calls an asynchronous method (a =
call to transaction FV60). The user enters the invoice details and saves =
the document. They are returned to the business workplace, but the =
workitem remains in the inbox - despite the fact that the terminating =
event has been received and the workitem has a status of completed. In =
order to remove the workitem from the inbox, the user must now do a =
refresh.
 
I am certain that during the development phase this was not happening. =
After entering the invoice and returning to the workplace, the workitem =
was no longer in the inbox.
 
Any suggestions would be greatly appreciated.
 
Thanks,
 
Mat.
 
-----Original Message-----
From: SAP Workflow [mailto:Owner-SAP-WUG at MITVMA.MIT.EDU]On Behalf Of
toledo, joe
Sent: 18 August 2004 18:01
To: SAP-WUG at MITVMA.MIT.EDU
Subject: Re: workitems remain in Inbox after processing
 
 
Check to see if the workitem task needs a terminating event, and if so,
check SM58 for failed rRFC calls.
 
Hope this helps.
 
-----Original Message-----
From: SAP Workflow [mailto:Owner-SAP-WUG at MITVMA.MIT.EDU] On Behalf Of
Paul Vlasveld
Sent: Wednesday, August 18, 2004 9:51 AM
To: SAP-WUG at MITVMA.MIT.EDU
Subject: workitems remain in Inbox after processing
 
 
What causes workitems to remain in the Inbox after the items have
already been processed?  We scan A/P invoices into IXOS and then assign
the workitem to the appropriate workflow queue.  The A/P processor then
processes the workitem and posts the invoice.  The image is then linked
to the invoice. The workitem is supposed to immediately leave the inbox
and show as completed in the outbox.  Until a couple of days ago this
was happening correctly.  Now the completed workitem is still in the
Inbox as if it is still in process.
 
I would like some ideas as to what the cause(s) may be and possible
solutions.
 
Thanks
Paul
 
 
 
 
 
 
  <outbind://18/signature_files/image001.gif>
 
Paul Vlasveld
 
Sr. Business Systems Analyst
 
Adobe Systems Incorporated
 
 
 
(p) 408-536-6419
 
 
_________________________________________________________________________=
_
This e-mail and the documents attached are confidential and intended=20
solely for the addressee; it may also be privileged. If you receive this =
 
e-mail in error, please notify the sender immediately and destroy it.
As its integrity cannot be secured on the Internet, the Atos Origin =
group=20
liability cannot be triggered for the message content. Although the=20
sender endeavours to maintain a computer virus-free network, the sender=20
does not warrant that this transmission is virus-free and will not be=20
liable for any damages resulting from any virus transmitted.
_________________________________________________________________________=
_