Expense Reimbursement workflow thoughts

[Swami Bala]

Hello Dan,
 
Here's some I could recollect:
We went through this Travel&Expense Reimbursement (T&E) project 6 months
ago. It was an Instant success from business point of view since it
shortened the time from nearly 20 days to 2 days. We used completely custom
workflow with BUS2089 since our requirements could not be fit in the SAP
standard wflow. Our environment needed approvals from Managers first and
then Accounts Payable as the last group posting the document. In SAP
standard, I believe, AP group comes in first with approvals as second group.
Also we relied heavily on the Imaging for documentation. For example, Users
would create the T&E document using PR05 but the workflow would wait until
the users fax in to Filenet. Filenet would convey the communication back to
SAP which would trigger the wflow directly to approvers. Also we have custom
deadline monitoring which would escalate emails & the workitem to next level
of approvers if neccessary. Whole Implementation was integrated with EP 5.
APprovals are done through UWL.
 
Lessons learned:
 
We started the project with the main goal of EP integration. After go-live
we found
that the users were so frustrated with EP sign-on.  Everybody hated the user
mapping but no body wanted to miss their checks. We did not have a SAP
naming convention first of all to activate the single sign on meaning their
SAP User id is not same as network user id. So after go-live we changed
everyone's SAP user id ( 3000 users ) to be the same as their network user
id. Now nobody had to remeber their user mapping anymore and the pains are
long forgotten but we already learnt the lesson.
 
Swami Bala.
 
>From: Harmon Dan-rrfs20 <Dan.Harmon at freescale.com>
>Reply-To: SAP Workflow Users' Group <SAP-WUG at MITVMA.MIT.EDU>
>To: SAP-WUG at MITVMA.MIT.EDU
>Subject: Expense Reimbursement workflow thoughts
>Date: Mon, 11 Oct 2004 09:50:22 -0700
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>Hi All,
>
>We've begun a project for expense reimbursement that will rely heavily on
>workflow for approval, auditing, and payment.  I've found some good stuff
>on ASUG for travel reimbursement.  It looks like we will start with the SAP
>delivered template WS20000050     (Approve Travel Request) and BO BUS2089
>(Employee Trip) and make the necessary changes as per our requirements.
>The final solution will be portal based and use the UWL.
>
>Just to keep things interesting, we'll upgrade to ECC 5.0 prior to our
>project go live.
>
>Anyone have any experiences they would like to share from such an
>implementation?  Lessons learned, amazing discoveries, or incredible
>gotchas?
>
>Thanks,
>Dan Harmon
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