Shared Mailbox

[Dart, Jocelyn]

Hi Robert,
A substitute will actually pick up any work items currently sitting in the user's inbox - they just won't get email notifications for them.
 
But yes the reserve/replace issue is true enough because of course you don't know whether that user is
a) sick or
b) geniunely reserving that work item to work on later.
 
Hence the need for workflow administrators.
Regards,
Jocelyn
 
-----Original Message-----
From: SAP Workflow [mailto:Owner-SAP-WUG at MITVMA.MIT.EDU] On Behalf Of Robert vd Berg
Sent: Monday,11 October 2004 4:39 PM
To: SAP-WUG at MITVMA.MIT.EDU
Subject: Re: Shared Mailbox
 
It is not my question but I can answer the question of Jocelyn.
 
Why: Often, there is the question "What happens to workitems which are accepted by a user but this user gets sick. The workitems are then in his/her inbox and no other agent can work with the workitems."
 
Solution is to set a substitute, but this can not be done afterworts.
Other solution is that the WF admin replaces the workitems which are in inbox of the sick agent.
 
Regards,
Robert.
 
________________________________
 
From: SAP Workflow on behalf of Dart, Jocelyn
Sent: Fri 08-10-04 04:14
To: SAP-WUG at MITVMA.MIT.EDU
Subject: Re: Shared Mailbox
 
 
 
Firstly, Don't. Assign all of the agents in the pool to your work items. Each user logs in under their own userid.  If any of them execute the work item it disappears from the other's inboxes.
 
Secondly, Why?
Jocelyn
 
-----Original Message-----
From: SAP Workflow [mailto:Owner-SAP-WUG at MITVMA.MIT.EDU] On Behalf Of Marc Correia
Sent: Friday,8 October 2004 10:32 AM
To: SAP-WUG at MITVMA.MIT.EDU
Subject: Shared Mailbox
 
Hi all
 
Can anyone tell me how to share an inbox between multiple users ?
 
Regards
Marc.
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