Shared Mailbox

[Robert vd Berg]

It is not my question but I can answer the question of Jocelyn.
=20
Why: Often, there is the question "What happens to workitems which are =
accepted by a user but this user gets sick. The workitems are then in =
his/her inbox and no other agent can work with the workitems."
=20
Solution is to set a substitute, but this can not be done afterworts.
Other solution is that the WF admin replaces the workitems which are in =
inbox of the sick agent.
=20
Regards,
Robert.
 
________________________________
 
From: SAP Workflow on behalf of Dart, Jocelyn
Sent: Fri 08-10-04 04:14
To: SAP-WUG at MITVMA.MIT.EDU
Subject: Re: Shared Mailbox
 
 
 
Firstly, Don't. Assign all of the agents in the pool to your work items. =
Each user logs in under their own userid.  If any of them execute the =
work item it disappears from the other's inboxes.
 
Secondly, Why?
Jocelyn
 
-----Original Message-----
From: SAP Workflow [mailto:Owner-SAP-WUG at MITVMA.MIT.EDU] On Behalf Of =
Marc Correia
Sent: Friday,8 October 2004 10:32 AM
To: SAP-WUG at MITVMA.MIT.EDU
Subject: Shared Mailbox
 
Hi all
 
Can anyone tell me how to share an inbox between multiple users ?
 
Regards
Marc.
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