WF Administrator and Global Implementations

[Wever, Martijn]

Dear Cristiana,
 
>From the workflow builder screen - Basic data (CTRL + F8) it is possible
to assign a workflow administrator for that specific workflow. The nice
thing is it can be assigned via a Role/Rule so you could make the system
administrator dependent on container elements in your workflow (e.g.
country or region?).
 
 
Met vriendelijke groet / Regards,
 
Martijn Wever
 
 
-----Original Message-----
From: SAP Workflow [mailto:Owner-SAP-WUG at MITVMA.MIT.EDU] On Behalf Of
Cristiana D'Agosto
Sent: Thursday, November 18, 2004 10:18 PM
To: SAP-WUG at MITVMA.MIT.EDU
Subject: WF Administrator and Global Implementations
 
Hi all,
 
I am currently working in a global implementation and I am curious to
hear your experiences / lessons learnt or regards to the Workflow
Administrator is such implementations. I think it is a pretty
interesting matter!
 
The same workflows (already built) will be rolled out to several
countries and will be run in the same "box", and I am unsure if 1
workflow administrator would be able to handle everything? I know that
once built and thoroughly tested the workflows will not "break", but
things will go wrong (eg. org structure not up to date, auuthorization
issues, etc); plus, someone will have to be monitoring what's happening
(housekeeping procedures); also, there is a time zone difference, so
depending on the seriousness of the issue and where it occured it might
not be actioned until next day?! Plus, some of the decisions might have
a business nature, for example, the wf administrator might have to find
out to whom a work item should have been sent to - pretty hard to do,
unless a proper 'chain of communication' had been established (eg. a
list of business people to be contacted in other countries).
 
I am currently gathering some info on regards to volumes. What else
should I take into account ? I wonder if we should have at lease one
workflow administrator per 'region, let's say, one for Americas, one for
Latin America, one for Europe and one for Asia/Oceania? If that's the
case, how to implement that sort of solution? Create a Z table? Would it
be possible to direct the errors to a designated 'country wf
administrator'?
 
Please let me know your thoughts / experiences on this subject.
 
Much thanks and regards,
 
Cristiana
 
_________________________________
Cristiana d'Agosto
IBM Business Consulting Services
Direct: +61 2 9478 8926
Mobile:  +61 417 927 224
cristiana.dagosto at au1.ibm.com
 
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