[46C] [off-topic?] Work centre as workflow administrator does not work

[Kjetil Kilhavn]

This is not a new change. I have been pondering about this one for some
time before I decided to "call" for help. So the organisation buffer should
not be an issue.
 
SAP_TAGT has the same behaviour in PSO4, all the user ID numbers are empty.
When testing WF_ORGUS in RH_GET_STRUCTURE the three agents that should be
returned are returned.  All well there.
 
However, my problem is notifications about errors. I don't know the inner
workings of the workflow engine, so I don't know how this is done. I am not
about to debug through it either, it is not _that_ important to get this
right. All I know is that the messages are not sent where they should be
sent as far as I can see.
--
Kjetil Kilhavn
 
 
 
 
 
                    "Dart, Jocelyn"
                    <jocelyn.dart at sap.co        To:     SAP-WUG at MITVMA.MIT.EDU
                    m>                          cc:     (bcc: Kjetil Kilhavn)
                    Sent by: SAP                Subject:     Re: [46C] [off-topic?] Work centre as workflow administrator does not work
                    Workflow
                    <Owner-SAP-WUG at MITVM
                    A.MIT.EDU>
 
 
                    11.03.2004 13:05
                    Please respond to
                    "SAP Workflow Users'
                    Group"
 
 
 
 
 
 
Hi Kjetil,
Don't worry about the zeroes necessarily.
A better test is to use function module RH_GET_STRUCTURE to call your
evaluation path
and check whether the agents have holders.  Another suggestion is to look
at evaluation
path SAP_TAGT - which is the standard workflow evaluation path for finding
agents. It may
help you figure out what is wrong.
Also try running txn SWU_OBUF - it may just be a buffer refresh is needed
to pick up the
new administrator setting.
Jocelyn
 
-----Original Message-----
From: SAP Workflow [mailto:Owner-SAP-WUG at MITVMA.MIT.EDU] On Behalf Of
Kjetil Kilhavn
Sent: Tuesday,2 March 2004 12:47 AM
To: SAP-WUG at MITVMA.MIT.EDU
Subject: [46C] [off-topic?] Work centre as workflow administrator does not
work
 
 
Apparently this problem is not really a workflow problem, it appears to be
a problem in evaluation paths. But it causes problems *for* workflow, so I
am not entirely off-topic.
 
In the workflow customizing we have defined a work centre (object type A)
as the workflow administrator. The work group is set up with three users
having the "holder" relationship (A -> A008 -> US). The priority field has
value 1 for two of the members and value 2 for the third member.
 
The work centre is defined as administrator in the screen <Workflow
Builder: Maintain Administration Data> (transaction SWDC).
All error messages still go to the previously assigned user ID. I have
looked for hours for a different setting that seems applicable, either a
global setting or a setting in the workflow builder for one particular
workflow. No luck. The previous assignment must still exist somewhere,
otherwise I can't understand how any messages at all would be arriving.
 
OSS Note 618232 has been applied long ago (now we also have the service
pack which includes this), so WF_ORGUS contains the A -> A008 -> US entry
(twice). Both entries include all relationships irrespective of priority.
When using transaction PSO4 to evaluate WF_ORGUS for the work centre the
users' names are displayed, but no user IDs. I tested this with another
work centre where people are assigned via positions, and the result there
is the same - the user IDs are empty (all zeros). In fact the result is the
same when I use another evaluation path (A008).
 
Since the user ID is alphanumeric and up to 12 charachters this could be
the reason for the missing ID - even if I have a user ID which is numeric
which would fit..
 
 
Does anyone have a tip on where I should start looking?
 
 
This is the output from PSO4 - it is readable if you specify monospaced
display
 PV    Object     Status  Abbreviation    Available     Last action
 01   A  51111529    1    WF-ADMIN            ?
 01   US 00000000    1    Kilhavn             ?
 01   US 00000000    1    Topnes              ?
 01   US 00000000    1    Vik                 ?
--
Kjetil Kilhavn
 
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