Agent assignment and workitem delivery problem

Thu Jul 29 10:59:03 EDT 2004

THNX!! That workes fine!

Regards,
Robert

-----Oorspronkelijk bericht-----
Van: Angeline Jan [mailto:Angeline.Jan at feanix.com]
Verzonden: donderdag 29 juli 2004 16:53
Aan: SAP-WUG at MITVMA.MIT.EDU
Onderwerp: Re: Agent assignment and workitem delivery problem

Robert,

Get the 3rd agent to 'Refresh Org. Environment' from the inbox.
Settings -> Workflow settings -> Refresh Organizational Environment.

Thanks
Angie

_______________________
Angeline Jan
Senior Consultant - Feanix
e: angeline.jan at feanix.com
t: 860 305 5981
-----Original Message-----
From: SAP Workflow [mailto:Owner-SAP-WUG at MITVMA.MIT.EDU] On Behalf Of
Robert.vande.Berg at nuon.com
Sent: Thursday, July 29, 2004 10:13 AM
To: SAP-WUG at MITVMA.MIT.EDU
Subject: Agent assignment and workitem delivery problem

Hi all,

I've got the next case (I can't remember or find any information so I
propably haven't asked it already...)

I have a workflow with a task which is assigned to a position. 2 agents
are
assigned to this position per 01-01-2004. Workitems are created and
delivered since 01-01-2004 to these 2 agent. Now, when a new 3d agent is
assigned to the position per 02-02-2004, this 3d agent can't see the
workitems which are created before 02-02-2004.

I thought that the workitems are delivered to the position and when
later a
new agent is assigned this agent can also see the old workitems. I was
wrong.....

How can I make it possible that the new 3d agent can see the old
workitems
(without forwarding from the old agents..)

Hope someone can help me.

Regards,
Robert van den Berg

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