Automatic forwarding (for RSWUWFML) cannot be established whe n a user has email address maintained

[Roehlen, Peter]

Hi Abby/Darrell,
 
Just a word of caution on setting up e-mail addresses in the SAP user ids to
include the SAP system details, e.g. UserID at PRD.SAP.COMPANY.COM.
 
We had done this I believe for the same reason that you and Darrell outline,
however it has caused a problem elsewhere.  When the user tries to send
e-mail outside of the company from SAP, some mail servers will validate the
domain from which the mail has been sent.  The AOL mail server for example
will reject an e-mail from UserID at PRD.SAP.COMPANY.COM but will accept one
from UserID at COMPANY.COM.
 
The above may not be an issue for you if you don't send mail from SAP to the
outside world.
 
Regards
 
Peter.
 
-----Original Message-----
From: SAP Workflow [mailto:Owner-SAP-WUG at MITVMA.MIT.EDU] On Behalf Of Heath,
Darrell L.
Sent: Thursday, 19 February 2004 3:28 AM
To: SAP-WUG at MITVMA.MIT.EDU
Subject: Re: Automatic forwarding (for RSWUWFML) cannot be established when
a user has email address maintained
 
Abby,
 
I believe you may have experienced a similar problem that we have in our
system.  At one time someone decided that the email (INT) address for all
user IDs should be their standard corporate email Id rather than one
specifically identifying their SAP Office inbox.  When we went to use the
automatic forwarding options, we received the same response - "You are not
allowed to forward email to yourself" or something like that.  If you think
about it, this is correct.  The system is attempting to prevent you from
creating an infinite loop because you have effectively told it that "its"
address is the same that you are forwarding too.
 
To correct the problem, you will need to update the email addresses assigned
to the SAP UserIDs such that they are unique for the SAP system (i.e. ours
are UserID at PRD.SAP.COMPANY.COM).  If you send an email to that address, the
user will receive the message in their SAP Office inbox (assuming everything
else is set up correctly).  If that user has automatic forwarding turned on,
SAP will pass the message on to another email address (i.e. their
autoforwarding address for instance:UserID at company.com).
 
FYI, there is a utility program that will allow you to automatically define
these address for all users in the system (RSADRCK7).
 
Hope this helps,
Darrell Heath
 
-----Original Message-----
From: Dywan, Abby [mailto:adywan at clarkstonconsulting.com]
Sent: Wednesday, February 18, 2004 9:55 AM
To: SAP-WUG at MITVMA.MIT.EDU
Subject: Automatic forwarding (for RSWUWFML) cannot be established when a
user has email address maintained
 
Hi workflow experts -
 
I'm in a bit of a pickle as we have go-live coming up extremely quickly and
encountered this issue just yesterday.
We are using program RSWUWFML to send email notification of new work items
for workflow to the users' external email addresses. This report requires
automatic forwarding to be set up for each user to recieve these
notifications.
 
The problem occurs when we try to set up automatic forwarding through the
SAP Business Workplace (Private office settings in SBWP or SO12). When an
email address is maintained in the user id the user is not permitted to use
that same address for automatic forwarding. So they can't forward
notifications of their work items to themselves.  Sometimes we can click
through the error messages and establish it anyway, but sometimes we can't.
 
When we enter automatic forwarding information through SO36, we can set it
up just fine, whether or not the user id's email address is maintained.
However, we want the users to be able to set up / turn off their automatic
forwarding as desired, and would prefer not to have to give them access to
SO36, nor train them to use SO36, as then they could potentially play with
other users' automatic forwarding as well.
 
Per the SAP Library, automatic forwarding is to be used when "you are away
on business, for example, and have access to the Internet. In this case, you
can send documents to a mailboxthat you can access at any time from your
note book or from any computer." It only makes sense that the user would
want to send their documents to their own emails.  But per SAP, the user
should not be allowed to do so.
 
Has anyone else encountered this issue - and what steps have you taken to
fix it?  Any advice would be greatly appreciated.
Thanks-
Abby  :)
 
 
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