CRM Rules

[Dywan, Abby]

Hi Kris -
 
You're going to have better luck using a different function module: =
RH_READ_INFTY.  Use this function module to get both from BP -> CP and =
CP -> US. =20
 
You're going to read infotype 1001.  The eval path for CP -> BP is =
'B207' and for CP -> US 'B208'.  In my experience, your best results =
will be to send either to a BP or a US, NOT a CP. =20
 
To get the manager, make sure you are passing in the CP (which has =
worked for me) or the BP - the username won't work.
 
I do not know of any program to run to make sure that all the agent =
determination modules work properly in CRM - but please keep in mind, =
the org structure in CRM sits a little differently - a position is =
attached to a business partner, and from the BP the personnel number and =
the userid are attached at the same place.
 
In R/3, the position is attached to an employee, which attaches to a =
user id.
 
Hope that helps -
Abby  :)
 
-----Original Message-----
From: SAP Workflow [mailto:Owner-SAP-WUG at MITVMA.MIT.EDU]On Behalf Of
Kris WUG
Sent: Monday, February 16, 2004 4:20 PM
To: SAP-WUG at MITVMA.MIT.EDU
Subject: CRM Rules
 
 
Dear workflowers,
 
When I use RH_STRUC_GET function module to find agents by passing =
position to the import parameters.
It is not determining the users/agents. It gives me a CP number as an =
agent but workflow workitem donot understand the=20
CP object as an agent.  Also I tested the rule 168 to find the superior =
manager. This rule is not working=20
either in CRM.  "I assume this is especially because Business =
Partners(BP) are assigned to Position instead of users".=20
 
Here is the question.
Is there any program that we need to run to make sure all the SAP agent=20
determination function modules work properly in CRM?
 
I appreciate any of your help if you already encountered this issue.=20
 
 
Kris.=20