CRM Rules

[Kris WUG]

Dear workflowers,
 
When I use RH_STRUC_GET function module to find agents by passing =
position to the import parameters.
It is not determining the users/agents. It gives me a CP number as an =
agent but workflow workitem donot understand the=20
CP object as an agent.  Also I tested the rule 168 to find the superior =
manager. This rule is not working=20
either in CRM.  "I assume this is especially because Business =
Partners(BP) are assigned to Position instead of users".=20
 
Here is the question.
Is there any program that we need to run to make sure all the SAP agent=20
determination function modules work properly in CRM?
 
I appreciate any of your help if you already encountered this issue.=20
 
 
Kris.=20