Trigger automatically a workflow whenever an email arrives

[Mihai OLARU]

Hi Jocelyn.
 
I did the following:
1.      I created an object type ZMO_IFRECE, which implements only interface
IFRECEIVE and I can=92t see it in SO28.
2.      I created a subtype ZMO_MAILRE of WI_MAILREC and the same result.
 
Of course, these 2 objects were generated successfully. Obviously I am
missing out something, but what ?
 
Regards,
Mihai
 
-----Original Message-----
From: SAP Workflow [mailto:Owner-SAP-WUG at MITVMA.MIT.EDU]On Behalf Of Dart=
,
Jocelyn
 
 
Hi Mihai,
You need to implement interface IFRECEIVE in your business object.
Only business objects with this interface can be configured in transactio=
n
SO28.
The method "receive" then handles the incoming email.  Use standard
business object WI_MAILREC as an example.
 
You should also delegate CICSUPRT to your own business object to pick up
your extensions and then only ever use
CICSUPRT in the workflows.
 
Regards,
Jocelyn
 
-----Original Message-----
From: SAP Workflow [mailto:Owner-SAP-WUG at MITVMA.MIT.EDU] On Behalf Of Ola=
ru,
Mihai
 
Hi,
 
How could I achieve what is mentioned in subject ?
 
I've read an article on www.sapinsideronline.com, just what I was looking
for
 
"In this article, I'll look at a simple business scenario in which a
customer sends an e-mail enquiry. This triggers a workflow to ensure that
the e-mail is processed properly, quickly, and with a minimum of effort."
 
but it did not explain what I was most interested in :"The workflow ... c=
an
be
configured to trigger automatically whenever an e-mail arrives in the sys=
tem
(Transaction SO28, SAP Office Customizing)."
 
I have done the following (I gathered by reading Sap Help this is the way=
 to
configure the above) :
 
I created a subtype of CICSUPRT in order to start my own workflow.
 
My object type Z_ CICSUPRT was generated successfully but it is not shown
after I marked the 'SAP object instance'. and clicked on the button
'Detailed search'. (SO28).
I just wanted to insert a new row with 'Recipient' =3D info@<companyname>=
.com
and for 'New recipient' =3D Z_ CICSUPRT, object which would contain in th=
e
program of the method Receive the number of my workflow
 
Any suggestions ?
 
Thank you,
 
Mihai OLARU
SAP CRM Junior Consultant
Business Management Solutions Department
SOFTWIN
Software & Services
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