Delay in delivering workitems

[Spoolder Allan]

This was my thought originally as well, and I have experienced liars in
the past.
The thing is I managed to reproduce the problem, which makes me think
that it may be true.
 
 
 
-----Original Message-----
From: SAP Workflow [mailto:Owner-SAP-WUG at MITVMA.MIT.EDU] On Behalf Of
Alon Raskin
Sent: Friday, December 03, 2004 12:40 PM
To: SAP-WUG at MITVMA.MIT.EDU
Subject: Re: Delay in delivering workitems
 
Now now now Richard... So cynical....=20
 
:-)=20
 
 
Alon Raskin
e: araskin at 3i-consulting.com
w: http://www.3i-consulting.com
 
-----Original Message-----
From: SAP Workflow [mailto:Owner-SAP-WUG at MITVMA.MIT.EDU] On Behalf Of
Richard Marut
Sent: 03 December 2004 06:38
To: SAP-WUG at MITVMA.MIT.EDU
Subject: Re: Delay in delivering workitems
 
And not only are they liars, but the story will be different each time
they explain it to you.
 
Richard...
 
-----Original Message-----
From: SAP Workflow [mailto:Owner-SAP-WUG at MITVMA.MIT.EDU] On Behalf Of
Kjetil Kilhavn
Sent: Friday, December 03, 2004 4:58 AM
To: SAP-WUG at MITVMA.MIT.EDU
Subject: Re: Delay in delivering workitems
 
>From past experience I would say that the probability that the user is
wrong is far higher than the probability that the system screwed up
delivery, in particular if the technical workflow log does not indicate
any problems. Users are notorious liers - always be skeptical of them
:-)
 
I have had users saying that they did not approve documents even when
they see logs with their user name - until they realize that if that is
true the only explanation is that they have told someone their
password...
--
Kjetil Kilhavn
 
 
 
 
 
                    Spoolder Allan
                    <allan.spoolder at siem        To:
SAP-WUG at MITVMA.MIT.EDU
                    ens.com>                    cc:     (bcc: Kjetil
Kilhavn)
                    Sent by: SAP                Subject:     Delay in
delivering workitems
                    Workflow
                    <Owner-SAP-WUG at MITVM
                    A.MIT.EDU>
 
 
                    02.12.2004 21:35
                    Please respond to
                    "SAP Workflow Users'
                    Group"
 
 
 
 
 
 
Hi All,
 
I have a situation where a user complained that they did not receive a
certain workitem.
On investigating this I discovered that the workitem in question had
been reserved 1 day after creation, but the user claims that it was not
in his inbox on the day that it was actually created.
 
The scenario is as follows:
A quality notification is created, at which point my WF is triggered,
and a workitem (CHANGE Notification) is sent to a group of users.
 
In the meantime, I have managed to reproduce this problem on our
development system, but only one time.
In the WF log I couldn't see any problems. WF started.......agents
determined..........workitem status READY, but the workitem was not in
my inbox after a refresh.
I continued processing the Notification in QM02, and then the workitem
appeared in my inbox.
 
Is it possible that there can be delays in delivering workitems to
agents?
 
Kind Regards,
Allan
 
 
 
 
 
 
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