Missing agents not in missing agent list

[Michael Pokraka]

Hi Claus,
This is intended bahaviour - there are cases where one would want it to g=
o
to all possible agents when nobody is found.
 
Normally I wouldn't see it important to distinguish between something
appearing in the error log or missing agents - both are items for the WF
admin to handle... Any specific reason for needing this?
 
If so, perhaps a redesign might be better - Perhaps evaluate agents and s=
end
a WI to someone if the list is empty?
 
Cheers
Mike
 
Claus Eskildsen wrote:
> Hi Jocelyn
>
> The flag in T77S0 was set to "X".
>
> I have following situations:
>
> If I assign an agent to the task - this agent will receive the workitem
> regardless of the rule resolution cannot return an agent - it does not =
show
> up on missing agent list.
>
> If I do not assign an agent to the task - no agent will receive the wor=
kitem
> regardless that the rule resolution finds an agent - shows up on missin=
g
> agent list.
>
> If I set the task to "General Task" and no agent is found via rule
> resolution - all users receives the task - it does not show up on missi=
ng
> agent list.
>
> Question: How do I make missing agents from rule resolution show up on =
the
> missing agent list? - but still be able to have "correct" rule resoluti=
on
> agents receive their workitems?
> So far I have only been able to make workitems appear on the missing ag=
ent
> list if I remove the agents from the task - not the rule.
>
> regards,
> Claus
>
> -----Original Message-----
>> From: SAP Workflow
> To: SAP-WUG at MITVMA.MIT.EDU
> Sent: 24-08-2004 05:59
> Subject: Re: Missing agents not in missing agent list
>
> Claus,
> There are some settings you need to make in table T77S0 to ensure that
> if no recipient is found by a rule the work items are not sent to
> everyone.
>
> Entry  is
> Group WFLOW
> Sem abbr ROLE
> Value abbr X
> Description Check result of role resolution
>
> Rgds,
> Jocelyn
>
> -----Original Message-----
>> From: SAP Workflow [mailto:Owner-SAP-WUG at MITVMA.MIT.EDU] On Behalf Of
> Claus Eskildsen
> Sent: Friday,20 August 2004 10:21 PM
> To: SAP-WUG at MITVMA.MIT.EDU
> Subject: Re: Missing agents not in missing agent list
>
> Hi Jocelyn
>
> I removed the flag so now it does not appear on the errorlist anymore.
> The reason why I initially set the flag was that all users received the
> workitem if no agent could be found "General Task".
>
> If I set the task to "General forwarding not allowed", nobody will
> receive the workitem unless a user can be found via the agent
> assignment. When I assign users there all these users will be set as
> agents for the workitem which they should not.
>
> My wish is to make problems (nobody found) in rule resolution show up o=
n
> the missing agents list enabling correction to the rule and use
> SWI1_RULE to redetermine agents and continue the flow from where it
> could not find an agent.
>
> regards,
> Claus
>
> -----Original Message-----
>> From: SAP Workflow
> To: SAP-WUG at MITVMA.MIT.EDU
> Sent: 20-08-2004 07:29
> Subject: Re: Missing agents not in missing agent list
>
> Hi Claus,
> The work items will only go to SWI2_ADM1 if your rule does NOT have the
> "terminate if no agent found" flag set. This flag sends the workflow
> into error.
> Jocelyn
>
> -----Original Message-----
>> From: SAP Workflow [mailto:Owner-SAP-WUG at MITVMA.MIT.EDU] On Behalf Of
> Claus Eskildsen
> Sent: Thursday,19 August 2004 10:46 PM
> To: SAP-WUG at MITVMA.MIT.EDU
> Subject: Missing agents not in missing agent list
>
> Hi
>
> 4.7/6.20
>
> I have a problem that workitems without agents do not show up in
> SWI2_ADM1
> but instead the workflow goes into error.
>
> Any help would be appreciated.
>
> regards.,
> Claus Eskildsen
>
>