workitems remain in Inbox after processing

[Paul Vlasveld]

What causes workitems to remain in the Inbox after the items have already
been processed?  We scan A/P invoices into IXOS and then assign the workitem
to the appropriate workflow queue.  The A/P processor then processes the
workitem and posts the invoice.  The image is then linked to the invoice.
The workitem is supposed to immediately leave the inbox and show as
completed in the outbox.  Until a couple of days ago this was happening
correctly.  Now the completed workitem is still in the Inbox as if it is
still in process.
 
I would like some ideas as to what the cause(s) may be and possible
solutions.
 
Thanks
Paul
 
 
 
 
 
 
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Paul Vlasveld
 
Sr. Business Systems Analyst
 
Adobe Systems Incorporated
 
 
 
(p) 408-536-6419