Maximum capacity of UWL 6.0

[Bijay Shrestha]

Hi Alan,
 
Thanks for your prompt response. We are going to create a problem =
ticket.
 
Actually, I'd like to correct the error message I get. The actual error =
message is: "Unable to perform the request. Try again. If the problem =
persists, inform your system administrator.". It's not a connection =
error message as I mentioned earlier. The message is little bit =
misleading.
 
In an ideal situation keeping the work item lists below 200 sounds good. =
However in our situation workitem lists volume is high and there are big =
numbers of people in a position for agent determination. This means each =
workitem lists goes to everybody in that team and anybody can pick that =
up.
 
I think it would be good not have limit at all but if there's some other =
reasons for that I'd like to retrieve at least first 1000 items instead =
of error. Just my two cents.
 
Thanks.
Bijay Shrestha=20
 
 
 
 
-----Original Message-----
From: SAP Workflow [mailto:Owner-SAP-WUG at MITVMA.MIT.EDU] On Behalf Of =
Rickayzen, Alan
Sent: Tuesday, August 17, 2004 3:48 AM
To: SAP-WUG at MITVMA.MIT.EDU
Subject: AW: Maximum capacity of UWL 6.0
 
 
Hi Bijay,
I personally wasn't aware of this - Did you create an problem ticket?
 
BTW, all inboxes including the Business Workplace are not designed to =
handle very large amounts of work items. Whether or not a connect error =
message is displayed at a certain capacity or whether there is a timeout =
instead makes little difference.
 
A good rule of thumb is avoid long response times in the inboxes by =
keeping individual work item lists to below 200 using agent =
determination rules. I.e. bear in mind what is humanly possible in terms =
of processing the items.
 
Best regards,
Alan Rickayzen
 
-----Urspr=FCngliche Nachricht-----
Von: SAP Workflow [mailto:Owner-SAP-WUG at MITVMA.MIT.EDU] Im Auftrag von =
Bijay Shrestha
Gesendet: Montag, 16. August 2004 23:50
An: SAP-WUG at MITVMA.MIT.EDU
Betreff: Maximum capacity of UWL 6.0
 
 
I just found out an interesting bug with Universal Worklist, I thought I =
would share here and would like to know if SAP is aware of this.
 
It appears that UWL can not handle more than 1000 workitems in the =
Inbox. The funniest part is: it doesn't show up even a single workitem =
but it gives an error that it was unable to connect.=20
 
Is SAP aware of it?
 
Bijay Shrestha=20