General Forwarding Not Allowed - Terminate if Role Resolution has no Result

[Dart, Jocelyn]

Hi Rick,
Yes HR always adds that little bit of extra interest.
 
4.6c you are missing the new administrator-forward and the redo rule resolution options - which is a pity but something to look forward to on the next upgrade.
 
However, in 4.6C I find the best approach is to make sure the agent determination rule always finds someone - as a last resort the workflow administrator! Or else a business process owner responsible for forwarding it on. You can do this for responsibility rules by using the secondary prioirties option.  If it's a programmed rule just build it into the rule.  If you want to call a second rule via FM RH_GET_ACTORS to determine the workflow administrator have a look at standard rule 70000172.
Regards,
        Jocelyn Dart
Consultant (SRM, EBP, Workflow)
and co-author of the book
"Practical Workflow for SAP"
SAP Australia
email: jocelyn.dart at sap.com
phone: +61 412 390 267
fax:   +61 2 9935 4880
 
 
 
 
 
 
 
-----Original Message-----
From: Rick Sample [mailto:Rick.Sample at gbe.com]
Sent: Friday,5 September 2003 11:58 PM
To: SAP-WUG at MITVMA.MIT.EDU
Subject: General Forwarding Not Allowed - Terminate if Role Resolution has no Result
 
 
4.6c
I have a Task setup as General Forwarding Not Allowed and classified.
I have a role on the Task in the Maintain Agent Assignment for possible agents.
Also on this task I have the agent determined by role. I have the role setup
to Terminate if Role Resolution has no Result.
 
I am working with HR data so I can't allow just forwarding these forms around to users
that are "possible" agents of the task. I need to send to a specific manager so the failing
of the task is what I want and expected.
 
I can not forward, complete manually, or take over the task myself when it errors out.
The only two options I see are to Delete Logically or correct the agents data to satisfy
the role res and restart after error.
 
If I, as the WF Admin, want to change the agent and forward to the next manager up in the org,
I don't seem to be able to do so. Works as designed?
 
With Forwarding not allowed, is the task working as designed? Meaning, is it doing
exactly what I am telling it to do and the only way to change the agent as the WF Admin
is to make this a General Task or General Task with forwarding?
 
I feel fairly confident that if I can not find the agent and the agent does not satisfy the
role res, it will error out. i.e. not show up in EVERYONEs inbox that is a possible agent.
 
My question is how do I manage these Tasks as a WF Admin when the role fails?
 
If one of my HR Forms like Change in Pay for my CIO popped up in every manager in the
company, I could assume that the next HR Form which I created (Termination) would follow it!
The irony!