Workitem error - workflow administrator is not notified

Tue Oct 21 11:13:02 EDT 2003

Fred,

Perfect!!!!!

Thanks,

Carolyn
On Tuesday, October 21, 2003, at 03:48 AM, Kouw, FA - SPLTX wrote:

> Carolyn,
>
> We're on 4.6C support package SAPKB46C41. I implemented note '375994 -
> No error notification for Workflow
> Administrator' to correct this. Now the workflow administrator is
> nortified of all workflow errors. Hope this
> helps.
>
> The note applies to the following releases:
>
> 46C          SAPKB46C44
> 46D          SAPKB46D33
>
> Regards,
>
> Fred Kouw
>
> Carolyn Fuller wrote:
>
>> Michael,
>>
>> We are on version 4.6c support pack 42. I looked for an OSS note but
>> didn't see any short descriptions that looked appropriate. You don't
>> happen to know the note number do you?
>>
>> Thanks,
>>
>> Carolyn
>> On Monday, October 20, 2003, at 12:23 PM, Michael Pokraka wrote:
>>
>>> Hi Carolyn,
>>> What version? I've seen these missing on a 4.6c system, fixed
>>> somewhere between support packs 34 and 44. There should probably be
>>> an
>>> OSS note if you're not planning a hotpack upgrade in the near furute,
>>> otherwise you can always use SWID on a regular basis to check for
>>> errors.
>>> Cheers
>>> Mike
>>>
>>> On Mon, Oct 20, 2003 at 12:07:47PM -0400, Carolyn Fuller wrote:
>>>> Jocelyn,
>>>>
>>>> Yes, I did attend BC601 & BC610. SWU3 was covered but the override
>>>> in
>>>> the workflow header data was not covered. I figured that out back on
>>>> the job after the classes. By the way, I did not figure out what the
>>>> workflow template "responsible person" does (PFTC_CHG -> Additional
>>>> data -> Person responsible -> Create). Do you know?
>>>>
>>>> In the case I mention below, the workflow administrator set via SWU3
>>>> has not been overridden by the workflow header data. Therefore, my
>>>> expectation is that our workflow administrator would receive a
>>>> notice
>>>> when the error occurred, but she did not. In fact the same error
>>>> occurred a half dozen times before someone contacted her to research
>>>> what was happening.
>>>>
>>>> The workitems in error were executing a custom asynchronous method
>>>> which was attempting to post an FI document via FBV0. The errors
>>>> were
>>>> caused because the person executing the step lacked the necessary
>>>> authorizations for posting FI documents. I find the documentation
>>>> concerning exception handling and asynchronous methods to be
>>>> somewhat
>>>> confusing, but I'm assuming that since the workitem was in error,
>>>> the
>>>> lack of exception handling in this asynchronous method is not the
>>>> issue.
>>>>
>>>> So, I'm still at a loss as to why the item did not appear in the
>>>> workflow administrator's inbox. Any ideas?
>>>>
>>>> Carolyn
>>>> On Sunday, October 19, 2003, at 07:41 PM, Dart, Jocelyn wrote:
>>>>
>>>>> Hi Carolyn,
>>>>> Have you attended any of the workflow courses as yet? Specifically
>>>>> BC601 or BIT601?
>>>>> A mail notifying the workflow administrator (as specified in
>>>>> transaction SWU3 or in the workflow header data) of the error is
>>>>> sent
>>>>> so that the workflow administrator can fix it.
>>>>> Of course the work item in error still sits in the agent's inbox if
>>>>> that is where it was before the error.
>>>>> Error work items are not redirected.
>>>>> Regards,
>>>>>        Jocelyn Dart
>>>>> Consultant (SRM, EBP, Workflow)
>>>>> and co-author of the book
>>>>> "Practical Workflow for SAP"
>>>>> SAP Australia
>>>>> email: jocelyn.dart at sap.com
>>>>> phone: +61 412 390 267
>>>>> fax:   +61 2 9935 4880
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> -----Original Message-----
>>>>>> From: Carolyn Fuller [mailto:fuller at MIT.EDU]
>>>>> Sent: Saturday,18 October 2003 6:23 AM
>>>>> To: SAP-WUG at MITVMA.MIT.EDU
>>>>> Subject: Workitem error - workflow administrator is not notified
>>>>>
>>>>>
>>>>> Hi all,
>>>>>
>>>>> We have a workitem that has an error status. It went back into the
>>>>> initiator's inbox instead of the workflow administrator's inbox.
>>>>> I've
>>>>> checked the workflow template header tab, "Responsibs." and the
>>>>> "System
>>>>> administrator for workflow expression" is empty. Are there other
>>>>> ways
>>>>> to override where workitems in error are routed?
>>>>>
>>>>> ---
>>>>> Carolyn Fuller
>>>>> Massachusetts Institute of Technology
>>>>> Financial Systems Services
>>>>> Senior Analyst/ Programmer
>>>>> (617) 253-6213
>>>>> http://fuller.mit.edu/
>>>>>
>>>>
>>>> ---
>>>> Carolyn Fuller
>>>> Massachusetts Institute of Technology
>>>> Financial Systems Services
>>>> Senior Analyst/ Programmer
>>>> (617) 253-6213
>>>> http://fuller.mit.edu/
>>>>
>>
>> ---
>> Carolyn Fuller
>> Massachusetts Institute of Technology
>> Financial Systems Services
>> Senior Analyst/ Programmer
>> (617) 253-6213
>> http://fuller.mit.edu/
>>
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---
Carolyn Fuller
Massachusetts Institute of Technology
Financial Systems Services
Senior Analyst/ Programmer
(617) 253-6213
http://fuller.mit.edu/