Workitem error - workflow administrator is not notified

[Dart, Jocelyn]

Hi Carolyn,
 
Check your error monitoring job RSWWERRE is running correctly in that client - I assume you are getting error mails for other problems?  Check when the error occurred versus when the RSWWERRE job ran in that client - some errors can't be picked up until the job next runs.  And yes, report it to OSS and check out the OSS notes.
 
I've not used responsible person before but I don't think that's the setting you need - if you are trying to replace the workflow administrator there is a different setting for a workflow administrator for that workflow inside the basic data (use the hat symbol when you are looking at the flowchart in transaction SWDD).
Regards,
        Jocelyn Dart
Consultant (SRM, EBP, Workflow)
and co-author of the book
"Practical Workflow for SAP"
SAP Australia
email: jocelyn.dart at sap.com
phone: +61 412 390 267
fax:   +61 2 9935 4880
 
 
 
 
 
 
-----Original Message-----
From: Carolyn Fuller [mailto:fuller at MIT.EDU]
Sent: Tuesday,21 October 2003 2:08 AM
To: SAP-WUG at MITVMA.MIT.EDU
Subject: Re: Workitem error - workflow administrator is not notified
 
 
Jocelyn,
 
Yes, I did attend BC601 & BC610. SWU3 was covered but the override in
the workflow header data was not covered. I figured that out back on
the job after the classes. By the way, I did not figure out what the
workflow template "responsible person" does (PFTC_CHG -> Additional
data -> Person responsible -> Create). Do you know?
 
In the case I mention below, the workflow administrator set via SWU3
has not been overridden by the workflow header data. Therefore, my
expectation is that our workflow administrator would receive a notice
when the error occurred, but she did not. In fact the same error
occurred a half dozen times before someone contacted her to research
what was happening.
 
The workitems in error were executing a custom asynchronous method
which was attempting to post an FI document via FBV0. The errors were
caused because the person executing the step lacked the necessary
authorizations for posting FI documents. I find the documentation
concerning exception handling and asynchronous methods to be somewhat
confusing, but I'm assuming that since the workitem was in error, the
lack of exception handling in this asynchronous method is not the issue.
 
So, I'm still at a loss as to why the item did not appear in the
workflow administrator's inbox. Any ideas?
 
Carolyn
On Sunday, October 19, 2003, at 07:41 PM, Dart, Jocelyn wrote:
 
> Hi Carolyn,
> Have you attended any of the workflow courses as yet? Specifically
> BC601 or BIT601?
> A mail notifying the workflow administrator (as specified in
> transaction SWU3 or in the workflow header data) of the error is sent
> so that the workflow administrator can fix it.
> Of course the work item in error still sits in the agent's inbox if
> that is where it was before the error.
> Error work items are not redirected.
> Regards,
>         Jocelyn Dart
> Consultant (SRM, EBP, Workflow)
> and co-author of the book
> "Practical Workflow for SAP"
> SAP Australia
> email: jocelyn.dart at sap.com
> phone: +61 412 390 267
> fax:   +61 2 9935 4880
>
>
>
>
> -----Original Message-----
>> From: Carolyn Fuller [mailto:fuller at MIT.EDU]
> Sent: Saturday,18 October 2003 6:23 AM
> To: SAP-WUG at MITVMA.MIT.EDU
> Subject: Workitem error - workflow administrator is not notified
>
>
> Hi all,
>
> We have a workitem that has an error status. It went back into the
> initiator's inbox instead of the workflow administrator's inbox. I've
> checked the workflow template header tab, "Responsibs." and the "System
> administrator for workflow expression" is empty. Are there other ways
> to override where workitems in error are routed?
>
> ---
> Carolyn Fuller
> Massachusetts Institute of Technology
> Financial Systems Services
> Senior Analyst/ Programmer
> (617) 253-6213
> http://fuller.mit.edu/
>
 
---
Carolyn Fuller
Massachusetts Institute of Technology
Financial Systems Services
Senior Analyst/ Programmer
(617) 253-6213
http://fuller.mit.edu/