No agent assignment after Transports

[Kouw, FA - SPLTX]

Swami,
 
We're on 4.6C and I also use the general task classification as possible users for standard tasks. When
classifying a standard task as 'general' a customizing request is created, which after transport results in a
standard task that has classification 'general' in the target client(s). To be short: in my case this works
well.
 
Maybe you have to refresh the index after transportation (when displaying the agent assignment press button
'refresh index'?
 
Regards,
 
Fred Kouw
 
Swam_in wrote:
 
> Hello Carolyn,
>
> In the last implementation, we had an Org. structure assigned to the
> workflow. So we too proceeded
> the same way as you mentioned ( ie) creating agent assignment in the target
> system. But now we have completely
> integrated HR-Org into the workflow and we have the luxury of determining
> the agent assignment through role resolution.
> So we are trying to convert some of the standard tasks into 'General task'
> and let the role resolution determine the agents.
> When we move this standard tasks to the target system that's were we are
> running into troubles. Probably we should try transporting
> the table ( HRP1217) entries or do it manually.
> Thanks for your feedback.
> Swami Bala
>
> ----- Original Message -----
>> From: "Carolyn Fuller" <fuller at MIT.EDU>
> To: <SAP-WUG at MITVMA.MIT.EDU>
> Sent: Sunday, October 19, 2003 1:02 PM
> Subject: Re: No agent assignment after Transports
>
> > Swami,
> >
> > Depending upon configuration, the agent assignment, "General Task", for
> > a dialog step standard task, is not included in transports.
> >
> > When we investigated changing our configuration to transport "agent
> > assignment" with standard tasks, we discovered we would be transporting
> > a lot more than we wanted to transport. One of our consultants tried to
> > manually add the entry for the standard task of interest in the table,
> > HRP1217, to the transport, but failed.
> >
> > Given this fact we've decided that it makes more sense for the workflow
> > developer to manually do the agent assignment after a transport is
> > imported into a target system.
> >
> > Carolyn
> >
> > On Sunday, October 19, 2003, at 01:38 PM, Swam_in wrote:
> >
> > > I had set some of the standard tasks to 'General task' in the new
> > > workflow that I created and transported the same to other clients. But
> > > all those tasks has no agent assignment in the target client after the
> > > transport.
> >
> > ----
> > Carolyn Fuller                               M.I.T.
> > fuller at mit.edu                       Financial Systems Services
> > Senior Analyst/ Programmer Peer Leader      W92-210
> > fax (617) 253-9661                    voice (617) 253-6213
> > http://fuller.mit.edu/
> >
>
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