No agent assignment after Transports

[Swam_in]

Hello Carolyn,
 
In the last implementation, we had an Org. structure assigned to the
workflow. So we too proceeded
the same way as you mentioned ( ie) creating agent assignment in the target
system. But now we have completely
integrated HR-Org into the workflow and we have the luxury of determining
the agent assignment through role resolution.
So we are trying to convert some of the standard tasks into 'General task'
and let the role resolution determine the agents.
When we move this standard tasks to the target system that's were we are
running into troubles. Probably we should try transporting
the table ( HRP1217) entries or do it manually.
Thanks for your feedback.
Swami Bala
 
 
----- Original Message -----
From: "Carolyn Fuller" <fuller at MIT.EDU>
To: <SAP-WUG at MITVMA.MIT.EDU>
Sent: Sunday, October 19, 2003 1:02 PM
Subject: Re: No agent assignment after Transports
 
 
> Swami,
>
> Depending upon configuration, the agent assignment, "General Task", for
> a dialog step standard task, is not included in transports.
>
> When we investigated changing our configuration to transport "agent
> assignment" with standard tasks, we discovered we would be transporting
> a lot more than we wanted to transport. One of our consultants tried to
> manually add the entry for the standard task of interest in the table,
> HRP1217, to the transport, but failed.
>
> Given this fact we've decided that it makes more sense for the workflow
> developer to manually do the agent assignment after a transport is
> imported into a target system.
>
> Carolyn
>
> On Sunday, October 19, 2003, at 01:38 PM, Swam_in wrote:
>
> > I had set some of the standard tasks to 'General task' in the new
> > workflow that I created and transported the same to other clients. But
> > all those tasks has no agent assignment in the target client after the
> > transport.
>
> ----
> Carolyn Fuller                               M.I.T.
> fuller at mit.edu                       Financial Systems Services
> Senior Analyst/ Programmer Peer Leader      W92-210
> fax (617) 253-9661                    voice (617) 253-6213
> http://fuller.mit.edu/
>