Dynamic Agent determination for few steps

[Kouw, FA - SPLTX]

Tamir,
 
Maybe ad hoc agent assignment does this job for you? Please refer to the SAP documentation for more information on this subject.
 
Regards,
 
Fred Kouw
 
tamir p wrote:
 
> Hello Experts,
>  i have this following demand of a client and i wonder which is the best way to approach it : the work flow has few steps , in the first step they want to give the user
> to determine the agents for each instance  for all the steps a head !
> i would appreciate your ideas
> Thanks
> Tamir
>
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