Sending an email externally and waiting for a reply

[Dart, Jocelyn]

Ronen,
There's a little known but standard workflow facility for this - the email query
from a work item. It's mentioned in the Practical Workflow book - you might want to look into it.
If you use the "Send mail" option from a work item then the work item waits for a reply.
 
If you are talking about an email that is sent automatically then I suggest you look at
the EBP approach for offline email - receipt of the mail and continuation of the workflow
is done by program RBBP_OFFLINE_EVAL.  The rest of the details are in the EBP Library help.
Regards,
        Jocelyn Dart
Consultant (SRM, EBP, Workflow)
and co-author of the book
"Practical Workflow for SAP"
SAP Australia
email: jocelyn.dart at sap.com
phone: +61 412 390 267
fax:   +61 2 9935 4880
 
 
 
 
-----Original Message-----
From: Ronen Fox [mailto:Ronen.Fox at ness.com]
Sent: Tuesday, 13 May 2003 3:11 PM
To: SAP-WUG at MITVMA.MIT.EDU
Subject: Sending an email externally and waiting for a reply
 
 
Dear All,
 
On a CRM 3.0 system we have the following workflow scenario :
 
1. An email is sent to an external address
2. The system waits for a reply for this email
3. The reply is received and the workflow continues.
 
Can you please let me know what are the steps needed to accomplish this
scenario ?
 
Many thanks in advance for your help.
Best regards,
Ronen Fox