EBP Diagnosis Error for Two Step Approval

[Dart, Jocelyn]

Hi Carl,
There's an OSS note for this - there's a bug in expression determination.
The OSS note is 589915.  Put this in and all should be well.
Suggest you ask OSS to update this note with some more key terms so that
it is a bit easier to find.  But this is definitely the issue - I've just
had the same problem at a customer in Australia and a colleague has had the
same problem/fix at a UK site.
Regards,
        Jocelyn Dart
Consultant (SRM, EBP, Workflow)
and co-author of the book
"Practical Workflow for SAP"
SAP Australia
email: jocelyn.dart at sap.com
phone: +61 412 390 267
fax:   +61 2 9935 4880
 
 
 
 
-----Original Message-----
From: Carl M Harrison [mailto:carl.m.harrison at us.ibm.com]
Sent: Friday, 28 February 2003 11:30 AM
To: SAP-WUG at MITVMA.MIT.EDU
Subject: EBP Diagnosis Error for Two Step Approval
 
 
Hello all,
 
We have just recently upgraded from EBP 2.0 to 3.5 and are trying to set up
the standard Two Step Approval workflow WS10000031.
 
I have made all of the tasks general tasks (in particular the two approval
tasks) and have set the start conditions such that it will always start the
workflow.  When we create a cart, the approvers appear in the approval
preview as expected....However, when we order the cart, there is NO agent
assigned to the step.
 
The log tells me that "Agent determination for step 617 failed" and "Result
of agent resolution does not agree with agents of task".
 
The container elements for Agent_0001 and Agent_0002 are populated with the
same users/agents from the approval preview...but the workflow acts like
they aren't possible agents.....EVEN THOUGH the task is a general task.
 
When I run the diagnosis utility on this workflow I get an error on the
triggering event for BUS2121  SAVED saying "No event container"...but when
I look at the container for the Workflow template and check the event
binding everything checks out fine.
 
I have searched OSS for this problem and have come up empty.  Does anyone
have any ideas or has anyone else had this problem.
 
Thanks in advance,
 
Carl Harrison
IBM Business Consulting Services