Using org. structure based agent assignment

Dart, Jocelyn jocelyn.dart at sap.com
Sun Jun 1 19:53:00 EDT 2003


Dror,
Yes you should always use either a rule (also known as a standard role - responsibility is just one kind of rule but a very good one to use) or an expression when assigning users in a production environment.  Direct position/user assignment is best only used for prototyping or testing in the early stages of developing a workflow.
Regards,
        Jocelyn Dart
Consultant (SRM, EBP, Workflow)
and co-author of the book
"Practical Workflow for SAP"
SAP Australia
email: jocelyn.dart at sap.com
phone: +61 412 390 267
fax:   +61 2 9935 4880
 
 
 
 
-----Original Message-----
From: Van der Burg, Jeroen JA SITI-ITPSEE
[mailto:jeroen.vanderburg at shell.com]
Sent: Sunday, 1 June 2003 6:10 PM
To: SAP-WUG at MITVMA.MIT.EDU
Subject: Re: Using org. structure based agent assignment
 
 
Dror,
 
Use a role based on a responsibility. That allows you to change your assignment on production (next to a whole lot more!).
 
Really you should not use direct position assignment for exactly the reasons you described.
 
 
Regards,
 
 
Jeroen
 
-----Original Message-----
From: Dror Weiss [mailto:drorw at hotmail.com]
Sent: 01 June 2003 10:05
To: SAP-WUG at MITVMA.MIT.EDU
Subject: Using org. structure based agent assignment
 
 
Hello experts,
 
Some of the agents in the workflow I'm customizing are constant, that is I
want the task to reach the same agent every time. To be more specific, I
want the task to be sent to a certain organizational structure position
(object type S).
So far so good, but then the HR org structure is master data. The positions
who should be the agents for the task are not available in the development
system where I configure the workflow template. A similar situation occurs
when the position key in the development system is different than the one in
the productive system.
 
Certainly modifying the workflow in the productive system is a very bad
idea.
 
Does anybody have a suggestion how can I solve this problem? Is the an SAP
standard method for this?
 
Thanks in advance,
Dror Weiss
 
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