Workflow Escalation Delay

[Pollock, Lynda]

Hi Workflow Users,
 
            I hope you can help me with my query
 
            We have set up a Purchasing Approval Workflow which consists of
1st and 2nd Level Approvers. Where the Purchase Order is not approved within
24 hours - it
            should escalate to the 2nd Level Approver. We have added some
coding which means that on Escalation (differently than standard) - the Work
Items remain
            in the 1st Level Approvers In-Box but also escalates to the 2nd
Level Approvers In-Box.
 
            What seems to be happening is that the Workflow correctly sends
the Work Items to the 1st Level Approvers In-Box. Somehow, however
overnight, these
            items disappear from the 1st level Approvers In-Box and only
return when the Escalation is triggered at 24 hours after the Purchase Order
was created.
 
            So, for eg, a PO is created at 1pm (12/07) and at 9am (13/07) it
is missing from the In-Box but at 1pm (13/07) it re-appears.
 
            We considered whether there was a background job running for
WF-BATCH which was very slow but it does not seem so. I can see there are a
few OSS
            notes on program RSSWWERRE - I am not sure if this program is
relevant
 
            Has anyone else experienced similar problems?
 
            Thanks for your help
 
            Lynda
 
 
 
 
 
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