Text formatting for external mail

[Villanueva, Marcelo]

Hi Jocelyn,
 
I am trying to send an external email from workflow. My email contains some
text formatting. Like some characters are in bold  print and some are
italics. If the message was sent to SAP Inbox, it's OK, the words are
formatted correctly. But if they are opened in Outlook, all the formatting
is gone. I have tried different settings in SCOT but it doesn't work. I
think the message in the long text of workflow is RAW, and I need it to be
in HTML format to keep the character formatting working. But I can't figure
out how to send the message in HTML.
 
Cheers,
 
Marc
(I attended your class in Sydney last August and currently doing workflows
for CRM)
 
 
 
 
-----Original Message-----
From: Dart, Jocelyn [mailto:jocelyn.dart at sap.com]
Sent: Tuesday, January 28, 2003 10:42 AM
To: SAP-WUG at MITVMA.MIT.EDU
Subject: Re: User Decision - Action to Take
 
 
Hi Namit,
You have a couple of problems here:
1. The point of Cancel & Keep Work item in inbox is that the status re the
decision
hasn't changed as such.
2. FLOWITEM method STATUS CHANGE is used to set a new status, not to read
the current status.
Attribute Workitem.Status  might be more useful - however you may find this
isn't updated until
the after method has completed.
 
Not quite sure what you are trying to do but have you considered using the
"processing rejectable" option (set on the workflow step) - this allows the
user
to say they don't want to make a decision and then you get an outcome to
follow if this
happens.
 
Regards,
        Jocelyn Dart
Consultant (SRM, EBP, Workflow)
and co-author of the book
"Practical Workflow for SAP"
SAP Australia
email: jocelyn.dart at sap.com
phone: +61 412 390 267
fax:   +61 2 9935 4880
 
 
 
 
 
 
-----Original Message-----
From: Namit Bhargava [mailto:namit.bhargava at us.ibm.com]
Sent: Tuesday, 28 January 2003 10:26 AM
To: SAP-WUG at MITVMA.MIT.EDU
Subject: User Decision - Action to Take
 
 
Hello:
 
I want to evaluate the action taken by the user in the decision step - if
he/she selects "Approve" or "Reject" - then I dont want to do anything -
however if his/her response is "Cancel & Keep WorkItem in Inbox" - then I
want to take some action. Please advise - any help will be appreciated.
 
I tried using the secondary method after workitem execution but could not
get the status of the user decision - I am using object FLOWITEM and Method
STATUS CHANGE.
 
Thanks
Namit Bhargava
IBM Business Consulting Services