URGENT - Agent Reserves a work item (Decision Task)

[Michael Pokraka]

Hi,
This is by design, executing an item automatically reserves it. The
decision might well be something that requires some research - in this
case 'Cancel and keep WI in Inbox' is the correct answer.
 
Heavy aromoury might be needed to combat users not replacing items when
they are not going to complete the task: Substitutions, Deadlines,
Education - I've lost count of explaining the empty and half-filled box
icons in the inbox. If this fits the scenario, you could add an
appropriate decision and/or description into the item.
 
Cheers
Mike
 
On Thu, Jan 23, 2003 at 09:41:30AM -0500, Namit Bhargava wrote:
> Hello:
>
> I have a work flow in which the first step is a Decision Task. So the agent
> (one of many) clicks on the workitem - takes no action and presses "Cancel
> And Keep Work Item in Inbox" - this is done because that individual does
> not want to take any action on that specific work item.
>
> Now the work item status changes from "Ready" to "In Progress" - should it
> not remain in "Ready" status?
>
> Due to this - the work item now is only in the in-box of that individual.
>
> I know that he/she can replace it to make it available to all other agents.
>
> Is this how this decision task is supposed to work - why does it change the
> status to In Progress even when the user has clicked Cancel and has taken
> no action?
>
> Any solutions?
> Thanks
> Namit Bhargava
> IBM Business Consulting Services