AW: Mystery effect: WI not seen in Inbox

[Schmidinger, Heinz (Unaxis IT BZ)]

Good Morning Jocelyn,
 
Thanks for responnd, I think I have found the mystery.
 
It was very simple at least. When the WI was created, the User was a
possible agent and so he was choosen as the selected agent.
But afterwards he was gone out of the possible agents (reason =
whatever). So
the WI was assigend to him, but he had no chance to see this item.
 
After assigning the relevant activity group again (I have defined =
possible
agents by using activity-groups) everthing was o.k. and the user has =
seen
his workflow.
 
regards=20
 
heinz
 
-----Urspr=FCngliche Nachricht-----
Von: Dart, Jocelyn [mailto:jocelyn.dart at sap.com]
Gesendet am: Donnerstag, 9. Januar 2003 23:25
An: SAP-WUG at MITVMA.MIT.EDU
Betreff: Re: Mystery effect: WI not seen in Inbox
 
Hi Heinz,
I might be misreading your data, but have you checked the user is a =
selected
agent of the workitem (WI)?
Being an agent of the workflow only gives you rights to start the =
workflow
manually - it doesn't give any access to dependent work items.
 
Also if this user is new to workflow it might be worth while checking =
that
he/she is
accessing the inbox correctly, e.g. by watching them or use a remote
pcanywhere type session
to check what they are looking at or just getting a more experienced
workflow user
to check what they are doing.
 
Plus you might want to check that the user has access to workflow =
generally
- particularly
if you have HR structural authorisations on then that may need to be
adjusted to give
access to TS/WS etc objects as well.
 
Regards,
        Jocelyn Dart
Consultant (SRM, EBP, Workflow)
and co-author of the book
"Practical Workflow for SAP"
SAP Australia
email: jocelyn.dart at sap.com
phone: +61 412 390 267
fax:   +61 2 9935 4880
 
 
 
 
-----Original Message-----
From: Schmidinger, Heinz (Unaxis IT BZ)
[mailto:heinz.schmidinger at unaxis.com]
Sent: Friday, 10 January 2003 2:09 AM
To: SAP-WUG at MITVMA.MIT.EDU
Subject: Mystery effect: WI not seen in Inbox
 
 
Hallo together,
 
 
one of my users reports that he should have some WF's but he doesn't =
see it
in his inbox.
I have checked the WF-Protocol, the WF is assoigend to the User as =
selected
Agent, the WI is in Status 'READY'.
 
If I do a generic selection with SWI5, these WI's are not selected.
 
SWU_OBUF and refreh org. in the Workplace doesn't change the result.
 
Has anybody an idee what is running wrong with this user. I have never =
seen
this problem with another user.
 
Any idee appreciated !
 
Thanks in advance
 
Greetings
 
heinz