deletion of users with work items

[Dart, Jocelyn]

Hi Lauri,
 
One approach that is used at a number of sites:
 
1. Don't delete the user straight away, but instead LOCK them.
2. Set up a user to user substitute for workflow to the new agent.
3. Once the new agent has executed all the work items then delete the user.
The workload analysis report can be used to see if there are any work items
still linked to the user.
Regards,
        Jocelyn Dart
Consultant (SRM, EBP, Workflow)
and co-author of the book
"Practical Workflow for SAP"
SAP Australia
email: jocelyn.dart at sap.com
phone: +61 412 390 267
fax:   +61 2 9935 4880
 
 
 
 
-----Original Message-----
From: Lauri Eskola [mailto:Lauri.Eskola at nokia.com]
Sent: Friday, 3 January 2003 5:56 AM
To: SAP-WUG at MITVMA.MIT.EDU
Subject: deletion of users with work items
 
 
Hi!
 
I tried looking into archives for help, but couldn't find a satisfying answer.
 
We are implementing a rather large approval workflow and have come across one problem: what happens to work items a user has for approval, if he/ she leaves a company and userID is deleted from the system, i.e. what happens to work items without agents and how to get them back on track? Is the only
alternative to avoid this problem to forward work items before deleting the user fromt the system. I saw that someone had suggested using positions for this purpose, but I am afraid this is not a solution for us either.
 
Thanks for advice!
 
Cheers, Lauri