How to find general task sent to all agents?

[Dart, Jocelyn]

Hi Mike,
Have you considered changing your workflow to calculate the agents in advance, e.g. by a background
step or virtual attribute, and then test them prior to starting the next step.
You could also use this to save the selected agents to a workflow container element and
then compare the actual agent of the work item with the originally selected agents - handy
to track who is forwarding stuff instead of doing the work themselves also.
 
For your existing workflow instances, you might be able to use one of the WAPIs to get
the work item recipients and compare to who is determined by your rule for the same data.
But a more permanent solution would be advisable.  At least change your rule to always go
to a default agent, e.g. the business process owner or the workflow administrator, if no one specific can be found.
 
Regards,
        Jocelyn Dart
Consultant (SRM, EBP, Workflow)
and co-author of the book
"Practical Workflow for SAP"
SAP Australia
email: jocelyn.dart at sap.com
phone: +61 412 390 267
fax:   +61 2 9935 4880
 
 
 
 
-----Original Message-----
From: Kjetil Kilhavn [mailto:kjetilk at statoil.com]
Sent: Tuesday, 18 February 2003 8:42 PM
To: SAP-WUG at MITVMA.MIT.EDU
Subject: Re: How to find general task sent to all agents?
 
 
Check the roles used. One of them probably has the "Terminate if the role
resolution has no result" unchecked.
 
Select the checkbox and then you can follow the work items up through the
"Work items without agents" list - transaction SWI2_ADM1
That should make it easier to find out when the problem occurs and fix the
problem.
--
Kjetil Kilhavn
 
 
 
 
 
                    Michael Pokraka
                    <workflow at quirky.me.        To:     SAP-WUG at MITVMA.MIT.EDU
                    uk>                         cc:     (bcc: Kjetil Kilhavn)
                    Sent by: SAP                Subject:     How to find general task sent to all agents?
                    Workflow
                    <Owner-SAP-WUG at MITVM
                    A.MIT.EDU>
 
 
                    17.02.2003 12:01
                    Please respond to
                    "SAP Workflow Users'
                    Group"
 
 
 
 
 
 
Hi all,
I have an urgent requirement to find an instance of a general task.
The problem is that some glitches occasionally cause a task to go ou to
everyone. The problem is to find which one is the culprit, as by the time
we notice someone's already reserved/executed it (most likely the wrong
person).
 
Any input greatly appreciated
Cheers
Mike
 
 
 
 
 
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