Dynamic Work Item Delivery

[Zmudzin,Tomasz,VEVEY,GL-IS/IT]

Robert,
 
I may be too investigative again, but -- why do you need this? What
organizational benefit would this bring?
 
If the goal is to distribute workload, send all items to the same users --
whenever one of them will complete an item, it will be gone from all the
other inboxes. This also achieves a reduction in average lead times. The
only requirement I could see as a background for your question would be "not
annoying" the users. But then I guess the 'unpredictable' behavior would be
even more annoying. And, by the way, why do you want to split based on daily
buckets?
 
If you really insist -- anything can be done with (some) programming, but
why do it?
 
Kind regards,
Tomasz
 
-----Original Message-----
From: Verlaat, Robert [mailto:Robert.Verlaat at PWN.NL]
Sent: Tuesday,18. February 2003 08:19
To: SAP-WUG at MITVMA.MIT.EDU
Subject: Dynamic Work Item Delivery
 
 
Dear Workflowers,
 
 
 
Is it possible to deliver WI's dynamically f.e. User X has 2 (of the
same type) WI's in his Inbox so the next WI, of the same type, should be
delivered to another user. Or when user X has already processed 2
certain types of WI's, he should not receive a third on the same day.
 
 
 
I'am afraid these kinds of functionality should be programmed completely
(read tables for WI's in inbox/processed WI's etc..)? I haven't found
any tips or tricks for this in the Book..
 
 
 
Does anyone know if this is possible without programming?
 
 
 
Thanks,
 
 
 
Robert Verlaat
 
Accenture Technology Solutions
 
0031 (0) 6 113 676 96
 
 
 
 
 
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