CIC0 / CRM workflow routing

[michael petrosh]

Hi
Do not use the object CICSUPRT. This is for inbound
email in the CIC0 transaction. You should use
BUS2000116. Unfortunately, there is no method to
execute the functionality you are looking for.
If you are looking to pop to a specific order number,
the screen is buried behind the first two screens.
You will need to write your own method that will
populate the service transaction and then go to that
particular screen.
 
Hope this helps.
 
Regards,
 
Michael Petrosh
Platinum CRM Technical Consultant
SAP America
--- Kris Wug <kris_wug at hotmail.com> wrote:
> Hello Robert ,
>
> Our CIC0 is already configured to show a service
> request in a separate
> transaction tab.
> I can also open a service request in CIC0 on a
> separate tab manually when I
> get into the transaction but not through workitem.
>
> My question is how do we open a service request in
> CIC0 when we execute a
> workitem? What is the Business object and method to
> do this?
>
> I tried business object BUS2000116 and DISPLAY
> method but it is showing the
> service request in a separate transaction.
> I analyzed CICSUPRT object but no method is
> available to achieve the above .
> I thought of writing my own method in CICSUPRT
> object.
> I recorded a BDC program to get into the CIC0 but
> BDC is working untill
> pulling the service request in to the locator area
> but not into the
> workspace.
>
> I appreciate your inputs if anyone routed a business
> document in CIC0
> through workflow.
>
> Thank you,
> Kris.
>
>
>
>
>
> Hello Kris,
>
> You have to define the "Workspaces" in Customizing.
> You can find it
> under "client specific adjustments" in Customizing.
> The Workspace you
> need is :
> BUS_TRANS_MAINT
> Then I believe, you also have to define on which TAB
> it is to be show.
>
> It is also possible to add the Business Workplace to
> CIC0! You also only
> have to define a Workspace and TAB...
>
> I believe this was all there was to it, but it has
> been a while. If you
> don't get it working I can look into it more
> detailed.....
>
> Good luck..
>
> Met vriendelijke groet,
>
> Robert Verlaat
> Accenture Technology Solutions
> 0031 (0) 6 113 676 96
>
>
> Hello workflow experts,
>
> I am routing a service request to the various
> workflow agents. But the
> agents wants to see the service request within CIC0
> instead of
> CRMD_BUS2000116 transaction.
> Is there a simple way to show a service request
> either in change mode or
> display mode within CIC0. I tried recording the BDC
> in CIC0, it could
> only
> pull the service request number in the Find(left
> Locater) area of the
> CICO.
> But it is not being opened in the Right hand
> Transaction tab area. I
> appreciate any input on this.
>
> Thanks a bunch ,
> Kris
>
>
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