CIC0 / CRM workflow routing

[Kris Wug]

Hello workflow experts,
 
I am routing a service request to the various workflow agents. But the
agents wants to see the service request within CIC0 instead of
CRMD_BUS2000116 transaction.
Is there a simple way to show a service request either in change mode or
display mode within CIC0. I tried recording the BDC in CIC0, it could only
pull the service request number in the Find(left Locater) area of the CICO.
But it is not being opened in the Right hand Transaction tab area. I
appreciate any input on this.
 
Thanks a bunch ,
Kris