Wokr Item Delivery Strategy - Outlook

[Stonis, Karyn]

Thank you Jocelyn and Cristiana for your responses. My concern is currently
they can execute the work item right from the email in Outlook, logging in
only once when they open up Outlook. Is it common to have a direct link in
the notification to logon to SAP?
 
Thanks again for all your help!
Karyn
 
 
-----Original Message-----
From: Dart, Jocelyn [mailto:jocelyn.dart at sap.com]
Sent: Monday, December 15, 2003 11:08 PM
To: SAP-WUG at MITVMA.MIT.EDU
Subject: Re: Wokr Item Delivery Strategy - Outlook
 
Hi Karyn,
Note that SO36 is not the only way to set up forwarding.
I generally don't recommend SO36 any more as it is maintenance intensive
unless you write
your own maintenance programs.
 
An easier option is to use SO16 to send all mails to the user's home
address.
The home address is the default communication type (e.g. INT for internet
mail) and recipient details (e.g. email address) entered in the user master,
i.e. part of the "Communication" section that you see when you look at a
user in SU01.
 
This setting means ALL mails (but not work items) are redirected to the
user's home address including
email notification of work items.  If people are not using the SAP Inbox
(SAP Business Workplace) as their
inbox this is a better option anyway as if anyone, e.g. whether manually or
through a workflow "send mail" step, sends a mail to their SAP userid it is
automatically redirected to their home address, e.g. Outlook mail.
 
The downside is that they can't "unsubscribe" as such, however in my
experience users tend to forget they have "unsubscribed" and then complain
they aren't being notified.  Alternatively if you remove the default
communication type from the user then it will still send the mails to the
SAP inbox.
 
But Cristiana's advice is sound:
* If you send a collective mail, you are effectively encouraging them to
logon ONCE and process all work items in their inbox.
* If you send individual mails, you are effectively asking them to log on
separately for each individual work item.
 
Of course if you use the new extended email notifications program with SAP
shortcuts and single-signon this removes the need for the user to re-enter
sign-on details for each work item.
 
Regards,
        Jocelyn Dart
Consultant (SRM, EBP, Workflow)
and co-author of the book
"Practical Workflow for SAP"
SAP Australia
email: jocelyn.dart at sap.com
phone: +61 412 390 267
fax:   +61 2 9935 4880
 
 
 
 
-----Original Message-----
From: SAP Workflow [mailto:Owner-SAP-WUG at MITVMA.MIT.EDU] On Behalf Of
Cristiana D'Agosto
Sent: Tuesday,16 December 2003 2:38 PM
To: SAP-WUG at MITVMA.MIT.EDU
Subject: Re: Wokr Item Delivery Strategy - Outlook
 
 
Karyn,
 
The report RSWUWFML sends notifications about work items to mail
recipients by mail (a decision step is a work item). Mails are only sent
to those R/3 users for whom automatic forwarding (transaction SO36) has
been set up.
The send destination is the address maintained for automatic forwarding.
This report must be planned as a job to run periodically, synchronized
with SAPConnect job that executes program RSCONN01.
If you select the option 'Collective Mail', the users will receive only
one notification for every time the program RSWUWFML runs, regardless of
how many new work items exist.
The user then will have to log on into SAP and execute the work item.
In order that notification of pending work items may be sent from SAP to
Outlook, the following information is required in SAP:
        E-mail addresses of all users that should receive notifications
maintained in the SAP Office Automatic Forwarding function for each user.
See transaction SO36.
        Schedule the report that sends notifications of pending work items
(RSWUWFML).
        Configure the SAP Connect module to be able to send Internet Mail.
See transaction SCOT, and the corresponding Implementation Guides.
Hope that helps,
Regards
Cristiana
 
 
 
 
 
 
"Stonis, Karyn" <kstonis at rsasecurity.com>
Sent by: SAP Workflow <Owner-SAP-WUG at MITVMA.MIT.EDU>
16/12/2003 07:38 AM
Please respond to "SAP Workflow Users' Group"
 
 
        To:     SAP-WUG at MITVMA.MIT.EDU
        cc:
        Subject:        Re: Wokr Item Delivery Strategy - Outlook
 
 
 
When does the "login" into SAP occur when using RSWUWFML (prior to
enhancements), for example, if it is a decision step that they need to
take
action on?
 
-----Original Message-----
From: Dart, Jocelyn [mailto:jocelyn.dart at sap.com]
Sent: Sunday, November 16, 2003 11:28 PM
To: SAP-WUG at MITVMA.MIT.EDU
Subject: Re: Wokr Item Delivery Strategy - Outlook
 
Hi Cristiana,
Since "The Book" was published SAP has now announced that SAPMAPI will not
be supported in future.
Instead the email notifications approach is being extended.
 
Do not implement SAPMAPI - use RSWUWFML for now and wait for further info
on
the new extended emails notifications
approach.
 
Including a hyperlink back to a web-based inbox (UWL or BWSP) is helpful.
Or else a SAP short cut to the SAPGUI inbox.
 
I'm sure Alan will notify everyone of the changes as soon as they are
officially released, once appropriate pilots have been completed.
Regards,
        Jocelyn Dart
Consultant (SRM, EBP, Workflow)
and co-author of the book
"Practical Workflow for SAP"
SAP Australia
email: jocelyn.dart at sap.com
phone: +61 412 390 267
fax:   +61 2 9935 4880
 
 
 
 
-----Original Message-----
From: Cristiana D'Agosto [mailto:cristiana.dagosto at au1.ibm.com]
Sent: Monday,17 November 2003 3:17 PM
To: SAP-WUG at MITVMA.MIT.EDU
Subject: Wokr Item Delivery Strategy - Outlook
 
 
G'day all,
 
In 'The Book' it says that one of the Inboxes supported by SAP's WebFlow
engine is the Microsoft Outlook; it also says that 'but the individual
tasks may need to be customized ot fit this environment, and this will
require additional development work'. What sort of additional development
is required and why? Is it Java type of development?
 
How can Microsoft Outlook be implemented as the Inbox? Is it using MAPI (I
know that SAP will not be supporting this very soon) ?
 
I am often asked if work items can be executed from the Outlook or Lotus
and I am always a bit scared of answering because of my lack of knowldge
on the subject. Is there any other way of making the Outlook/Lotus Notes
be the Inbox or this solution will always imply the usage of MAPI?
 
Many thanks and regards
 
Cristiana