New Agents are not receiving existing WorkItems

[Dart, Jocelyn]

Hi Swami,
You don't mention what release you are using - it's very important in this
case as this area has undergone a lot of change recently.
 
Agents are determined at the time the work item is created. If you add
new agents later you should at least try a buffer refresh (transaction SWU_OBUF)
to see if that resolves the problem.  To a certain extent it depends how the
agents are asssigned as to whether this is enough to update the agents.  If your
rule returns the agents as a list of user ids then this won't be enough as those
individual users are now assigned to the step.
 
If you are in a WAS system (6.10+) there are a number of easy ways of tackling
this.  If you are in 4.6C or below its a little bit more difficult.
 
Some easy WAS ways:
* Event at workflow level to "Re-evaluate rules on active work items"
* SAP_WAPI to redo the rule
 
Some of the others have already suggested a few ways for 4.6C such as substitutes
and sw* functions.
Another option is the "administrator forward" function in transaction SWIA.
 
Regards,
        Jocelyn Dart
Consultant (SRM, EBP, Workflow)
and co-author of the book
"Practical Workflow for SAP"
SAP Australia
email: jocelyn.dart at sap.com
phone: +61 412 390 267
fax:   +61 2 9935 4880
 
 
 
 
-----Original Message-----
From: Balasubramaniam, Swaminathan [mailto:SBalasubramaniam at medrad.com]
Sent: Friday, 18 April 2003 12:13 AM
To: SAP-WUG at MITVMA.MIT.EDU
Subject: New Agents are not receiving existing WorkItems
 
 
Hi,
We have a Workflow which uses a Role to route Workitems to corresponding
agents. The Role basically looks at the workcenter and grabs all the agents.
 
 
Whenever a new agent is added to the workcenter, all existing workitems
which are still in ready status does not reflect the new agent. However, any
new workitem created gets routed to the new agent. How can I fix this issue
for existing workitems, which are in ready status?
 
 
TIA
Swami