New Agents are not receiving existing WorkItems
Balasubramaniam, Swaminathan
SBalasubramaniam at medrad.com
Thu Apr 17 15:27:04 EDT 2003
Thanks a lot.
Swami
-----Original Message-----
From: Jaeger, Carsten (Calgary) [mailto:Carsten_Jaeger at nexeninc.com]
Sent: Thursday, April 17, 2003 3:19 PM
To: SAP-WUG at MITVMA.MIT.EDU
Subject: Re: New Agents are not receiving existing WorkItems
We built a custom tcode that allows the Workflow administrator to maintain
substitutes on behalf of a user (it was too much trouble to get teach all
our users this all the time). It's based on a call to function
RH_SUBSTITUTES_LIST. You'll need to ensure you have proper authority to
access this.
tcode = ZWF_SUB_MAINT
pgm = ZWF_SUBSTITUTE_MAINTAIN
Here's the code:
I have removed anything that could be deemed dangerous <grin>. If you're
going to use it, try it in your sandbox first. Good luck. cj
* Description : Allows WF_Admin role and SAP_Security role to *
* maintain Substitutes on behalf of other users. *
* Normally this functionality is only available to *
* the end user through the business workplace. *
* This allows us to perform this function in the *
* event that a user is ill or on holidays. *
* *
* Called by T-Code: ZWF_SUB_MAINT *
*----------------------------------------------------------------------*
*----------------------------------------------------------------------*
* M O D I F I C A T I O N H I S T O R Y *
*----------------------------------------------------------------------*
* Changed By : xxxxx *
* Changed On : xxx *
* Change Request : xxx *
* Description : Added functionality to allow a list of past and *
* current substitutes to be shown if desired through *
* user selecting the Subs List Only parameter *
*----------------------------------------------------------------------*
*=========================================================*
* N a m i n g C o n v e n t i o n s *
*=========================================================*
* L_ | Local Variable *
* LC_ | Local Constant *
* LT_ | Local Internal Table *
* LR_ | Local Range Table *
* F_ | Form Parameter
* G_ | Global Variable *
* GC_ | Global Constant *
* GT_ | Global Internal Table *
* GS_ | Global Structure *
* GR_ | Global Range Table *
* FT_ | Table decalared for Form (Subroutine) *
* SO_ | Select-Options *
* P_ | Parameters *
* CB_ | Check Boxes *
* RB_ | Radio Buttons *
* T_ | Type Declaration *
*=========================================================*
*--------------------------------*
*--- Global Data Declarations ---*
*--------------------------------*
*<--- Tables --->*
TABLES: hrus_d2. "Keeps a list of all substitutes
*<--- Parameters --->*
PARAMETERS: p_userid LIKE swhactor-objid OBLIGATORY,
p_list AS CHECKBOX DEFAULT ' '.
*<--- Main Routine --->*
IF p_list = 'X'.
SELECT * FROM hrus_d2 WHERE us_name = p_userid.
IF hrus_d2-endda LT sy-datum.
EXIT.
ENDIF.
WRITE: / hrus_d2-rep_name(10), hrus_d2-begda, hrus_d2-endda.
ENDSELECT.
IF sy-subrc NE 0.
WRITE: / 'User', p_userid, 'not found in HRUS_D2 table'.
ENDIF.
ELSE.
CALL FUNCTION 'RH_SUBSTITUTES_LIST'
EXPORTING
us_type = 'US'
us_id = p_userid
act_plvar = '01'
* ACT_BEGDA = sy-datum
* ACT_ENDDA = '99991231'
* MAINTAINANCE_FLAG = ' '
* ACT_MODE =
EXCEPTIONS
no_active_wf_plvar = 1
otype_not_valid = 2
object_not_valid = 3
OTHERS = 4
.
IF sy-subrc <> 0.
MESSAGE ID sy-msgid TYPE 'I' NUMBER sy-msgno
WITH sy-msgv1 sy-msgv2 sy-msgv3 sy-msgv4.
ENDIF.
ENDIF.
-----Original Message-----
From: Balasubramaniam, Swaminathan [mailto:SBalasubramaniam at medrad.com]
Sent: Thursday, April 17, 2003 12:31 PM
To: SAP-WUG at MITVMA.MIT.EDU
Subject: Re: New Agents are not receiving existing WorkItems
CJ and Alon,
Thanks for your suggestion. I think I have it working based on CJ's
suggestion. Is there a way , I can
make this substitution? The way I have it working now is, I asked the old
user to go to their SAP inbox and maintain the new user as a substitute. It
works well.
Thanks
Swami
-----Original Message-----
From: Alon Raskin [mailto:araskin at 3i-consulting.com]
Sent: Thursday, April 17, 2003 2:12 PM
To: SAP-WUG at MITVMA.MIT.EDU
Subject: Re: New Agents are not receiving existing WorkItems
I am on release 6.10 and I do not have this transaction neither. Which
version of SPA are you running?
Swami, I think CJ's suggestion is your best bet so far.
Alon Raskin
3i Consulting Group
e: araskin at 3i-consulting.com
w: http://www.desktopworkplace.com
-----Original Message-----
From: SAP Workflow [mailto:Owner-SAP-WUG at MITVMA.MIT.EDU] On Behalf Of
Ramki Maley
Sent: 17 April, 2003 4:32 PM
To: SAP-WUG at MITVMA.MIT.EDU
Subject: Re: New Agents are not receiving existing WorkItems
Check if your SAP release has the transaction SWI1_RULE - Execute Agent
Rules for Work Item (Program RSWIWILS). You can select the task for
which
you want to reexecute the rules.
Regards,
Ramki.
"Jaeger, Carsten
(Calgary)" To:
SAP-WUG at MITVMA.MIT.EDU
<Carsten_Jaeger at nex cc:
eninc.com> Subject: Re: New
Agents are not receiving existing WorkItems
Sent by: SAP
Workflow
<Owner-SAP-WUG at MITV
MA.MIT.EDU>
04/17/03 10:49 AM
Please respond to
"SAP Workflow
Users' Group"
Hi, Swami:
One of the ways I've solved this is to make the new person a substitute
of
one of the existing people in the workcenter. This allows the new
person
to see items that have been created previously. I usually let the
substitution last for a month or so - at least until existing work items
have been cleared. We use this in a situation where we have Accounts
Payable clerks doing similar jobs, i.e. it doesn't matter which one of
them
executes the workitem, but the new person definitely needs to work on
items
that were created before they joined the team.
Hope this helps. cj
-----Original Message-----
From: Balasubramaniam, Swaminathan [mailto:SBalasubramaniam at medrad.com]
Sent: Thursday, April 17, 2003 8:13 AM
To: SAP-WUG at MITVMA.MIT.EDU
Subject: New Agents are not receiving existing WorkItems
Hi,
We have a Workflow which uses a Role to route Workitems to corresponding
agents. The Role basically looks at the workcenter and grabs all the
agents.
Whenever a new agent is added to the workcenter, all existing workitems
which are still in ready status does not reflect the new agent. However,
any
new workitem created gets routed to the new agent. How can I fix this
issue
for existing workitems, which are in ready status?
TIA
Swami
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