Workflow with Portals

[Dart, Jocelyn]

Hi Lynda,
Another effective strategy with portals is to use email notification as normal
to notify users that they have work items to process and include a hyperlink
in the email notification to the portals logon page.  If you put the inbox
somewhere clearly and easily accessible in their portal pages then that helps
users process items quickly.  (For best performance during logon, you may find it better to put
the inbox at the top of the second page rather than on the welcome page.)
 
You have the option of using the universal worklist iview with portals which
is quite effective - but it does limit the workflow functions that are easily available so check that everything
you want your users to do is readily available.
 
You might want to consider swapping to collective email notification - you can still
tailor this per task e.g. you have requisitions to release - and this cuts down on the
SPAM mail.
 
If you still need to take them to a transaction - consider taking them to the inbox transaction
to encourage them to process all outstanding items in their inbox.
Regards,
        Jocelyn Dart
Consultant (SRM, EBP, Workflow)
and co-author of the book
"Practical Workflow for SAP"
SAP Australia
email: jocelyn.dart at sap.com
phone: +61 412 390 267
fax:   +61 2 9935 4880
 
 
 
 
 
 
-----Original Message-----
From: Soady, Phil
Sent: Thursday, 10 April 2003 12:01 AM
To: SAP-WUG at MITVMA.MIT.EDU
Subject: Re: Workflow with Portals
 
 
Ask the people doing the portal to explain the drag and relate
tools. You may find that aspect useful.
 
 
 
Phil Soady
Senior Consultant
Business Technologies
SAP Australia
* : 0412 213 079
* : phil.soady at sap.com
 
 
 
 
 
-----Original Message-----
From: Pollock, Lynda [mailto:aumelopst39 at kpmg.com.au]
Sent: Tuesday, April 08, 2003 1:47 PM
To: SAP-WUG at MITVMA.MIT.EDU
Subject: Re: Workflow with Portals
 
 
Hi All,
 
We have recently developed Workflow in a number of Application areas in Version 4.5B. However, we are currently developing Portals and the Single-sign on concept. Currently, our MM Workflow is synchronised with MS Outlook so that users can Execute the Work Items from the E-mail using a shortcut.
With the introduction of Portals - users will now be encouraged not to use shortcuts but to access SAP from the Portal screen only.
 
My concern is that with the shortcut - you can be taken directly to the transaction and directly to the Purchase Order which requires processing. From the demonstrations I have seen of Portals - you can be taken to the transaction only - not the document which requires processing. Does anyone have
experience of Workflow and Portals? There does not seem to be many notes on this area
 
Thanks for your help
 
Lynda
 
-----Original Message-----
From: Agarwal Sharad [mailto:Sharad.Agarwal at thetube.com]
Sent: Friday, March 14, 2003 9:10 PM
To: SAP-WUG at MITVMA.MIT.EDU
Subject: Workflow Administration : Programs to be scheduled ?
 
 
Hi ,
 
A very simple question :
 
What are the various programs that need to be scheduled/run on a periodic basis to reorganise the large amount of work item data that would be sitting in the R/3 database ? Basically, I want to delete old workitems and create some space in the database ? Any cons and pros that one needs to keep in
mind in the above process ?
 
We are on R/3 version 4.7 and EBP 3.5.
 
Regards
Sharad
 
 
 
 
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