IDoc-monitoring

[Lauri Eskola]

Thanks Michael!
 
I got the answer I was looking for.
 
Br, Lauri
 
> -----Original Message-----
>> From: ext Pokraka, Michael [mailto:michael.pokraka at kcc.com]
> Sent: 06. September 2002 15:58
> To: SAP-WUG at MITVMA.MIT.EDU
> Subject: Re: IDoc-monitoring
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> Hi Lauri,
> You have already answered your own question :-)
> The agent determination basically works it's way up the=20
> levels until it
> finds one:
> First it looks for the EDI administrator defined in the=20
> Message type for
> that partner profile.
> If it's not there, then it will look at their partner profile,
> If there's still no agent, it will use the global EDI administrator.
> If there's still nothing there, it will go to the task's agents (i.e.
> everyone if it should be a general task.
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> Note that for errors, the type of error will affect what=20
> level it can start
> at. E.g. if it's an unknown partner, obviously it will try to=20
> send to the
> global EDI admin first.
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> Generally, you'd want the biz users at message level, and EDI=20
> admins at
> partner profile level.
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> Cheers
> Michael
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> -----Original Message-----
>> From: Lauri Eskola [mailto:Lauri.Eskola at nokia.com]
> Sent: 06 September 2002 13:23
> To: SAP-WUG at MITVMA.MIT.EDU
> Subject: IDoc-monitoring
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> Hi all!
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> I am in process of setting up a workflow for IDoc monitoring.=20
> I have two
> types of users: business users and technical support guys.=20
> However, now I am
> facing a problem that both groups of people get work items from wrong
> partner profiles, i.e. work items that don't belong to them.
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> My question is: if for example on the message type level an=20
> agent cannot be
> determined is the work item then routed to the one defined in=20
> general view
> of partner profile and eventually to EDI Admin or is it sent=20
> to the agents
> defined for that task? Should I define my tasks as general=20
> tasks to get rid
> of this problem? Does this lead to a problem that when there=20
> are no agents
> (post processing permitted agents) defined for certain=20
> partner profiles,
> then all agents in system will start getting work items. I.e.=20
> do the agent
> assignments have to be correctly defined for each and every=20
> partner profile
> in the productive system for workflow to ever function=20
> correctly? It's quite
> a job to start going through every partner profile in our company..
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> Really appreciate your comments!
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> BR, Lauri
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