IDoc-monitoring

[Pokraka, Michael]

Hi Lauri,
You have already answered your own question :-)
The agent determination basically works it's way up the levels until it
finds one:
First it looks for the EDI administrator defined in the Message type for
that partner profile.
If it's not there, then it will look at their partner profile,
If there's still no agent, it will use the global EDI administrator.
If there's still nothing there, it will go to the task's agents (i.e.
everyone if it should be a general task.
 
Note that for errors, the type of error will affect what level it can start
at. E.g. if it's an unknown partner, obviously it will try to send to the
global EDI admin first.
 
Generally, you'd want the biz users at message level, and EDI admins at
partner profile level.
 
Cheers
Michael
 
 
-----Original Message-----
From: Lauri Eskola [mailto:Lauri.Eskola at nokia.com]
Sent: 06 September 2002 13:23
To: SAP-WUG at MITVMA.MIT.EDU
Subject: IDoc-monitoring
 
 
Hi all!
 
I am in process of setting up a workflow for IDoc monitoring. I have two
types of users: business users and technical support guys. However, now I am
facing a problem that both groups of people get work items from wrong
partner profiles, i.e. work items that don't belong to them.
 
My question is: if for example on the message type level an agent cannot be
determined is the work item then routed to the one defined in general view
of partner profile and eventually to EDI Admin or is it sent to the agents
defined for that task? Should I define my tasks as general tasks to get rid
of this problem? Does this lead to a problem that when there are no agents
(post processing permitted agents) defined for certain partner profiles,
then all agents in system will start getting work items. I.e. do the agent
assignments have to be correctly defined for each and every partner profile
in the productive system for workflow to ever function correctly? It's quite
a job to start going through every partner profile in our company..
 
Really appreciate your comments!
 
BR, Lauri
 
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