Reserving Deadline Items

[Robert J Wilding]

Hi fellow workflowers.
I have a problem that I'm hoping someone may be able to help with.
We have recently applied support packs 28-33 inclusive to our 4.6c system
which has caused problems with reserving deadline items.
To reserve the deadline items the deadline manager was clicking the
monitored work item button and then in the Work Item menu selecting
reserve.
The changes in the packs have now greyed out the reserve item in the menu.
Upon investigation it seems that there are now checks that the userid is
the original agent of the task, which of course the DLM is not.
 
Has anybody else had these problems, and if so is there a solution. We have
contacted SAP and they say deadline monitoring is now working as it should
and that the workflow administrator should be reserving the work items for
the DLM, which kind of defeats the whole purpose of forwarding workitems to
a deadline manager in my eyes.
 
Thanks
Robert
 
 
Robert Wilding
SAP Solution Specialist
Enterprise Applications (EA), BIS, Global Services
Tel. Mobile: 0780 8585238
 email: wildinr at uk.ibm.com